We were moving stuff around and accidentally detached the cables on the home phone modem and now our phones do not work. All of the lights on the moden are flashing except for "Link". The internet is fine, but our all our phones say "Line in use" and no calls can come in. Please help
Solved! Solved! Go to Solution.
Resetting the Rogers Home Phone Modem worked for me. Our phone was not working -- we could get a dial tone and we could hear the phone ringing for incoming calls, but we could not hear the voice of the person calling us nor could we hear the person answering the phone when we made outgoing calls. Resetting the modem seems to have fixed the problem.
My home phone didn't work on Sunday & Wednesday evenings? Also my internet doesn't work most evenings between 7:00-9:00pm. This has all happened in the last week. Anyone else having the same problem? It would happen before but not as often as it is happening lately.......maybe time to look at Bell??
Thank you very much...after a few minutes the service came back to normal....
phone modem line 1 flashing
Last week same thing occurred...no dial tone for calling in/out on my land line...went to the downstairs modem and the line 1 is flashing....called Rogers and they asked me to unplug...they reset...did not work after twice and were going to send out service person...well that night it was o.k.....now the same thing today...no dial tone and line 1 is flashing on the phone modem...all else (net and TV) are fine...the modem is attached to the wall...did not move any wires, etc. and both upstairs and downstairs land line phones worked fine for over a week...anything to try, just wait, or call technical support again?
I have a landline at home too so I'm very sensitive when it has any issues. It sounds like you've done everything right on your end... I just need to know, did we arrange for a technician to come out and you're waiting for an appointment or was no appointment booked afterall?
If no appointment was booked, it would be prudent that we book one for you now. These chronic issues need to be addressed at the site to determine what's happening so we can resolve it for you and restore stability to the service.
Please PM us @CommunityHelps if no appointment has been booked so we can make the arrangements. If you're not familiar with how to PM, please follow this link for instructions: http://communityforums.rogers.com/t5/blogs/blogarticlepage/blog-id/CommunityBlog/article-id/535
Hi Rogers Corey...like the first time no dial tone in March 2018 (and then was o.k. after several hours) the same thing happened yesterday April 14th...line 1 light flashing...no dial tone for most of the day....then out of the blue I tried the phone and had a dial ton....all night and today it is good....if it happens again will call for technician...thanks JO