Rogers Home and Away Online Manager (New Glitch)

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I'm a Trusted Contributor
Posts: 519

Rogers Home and Away Online Manager (New Glitch)

I decided to log into Rogers Home and Away Online Manager today to update and add a new number to our call block list. You can imagine my surprise when I looked at the "unwanted callers list" and noticed that for every single one of the 30 numbers we have added to our list that every single name was now gone. I had a list of 30 phone numbers with not a single name! So now I move on to my contact list. This is the list of numbers where you can program a special ring so that they are instantly recognized when the phone rings as an important caller. Guess what! Every single name was gone. Fortunately, for this list I was able to edit the list and add the names back. As for the unwanted callers, the only solution was to delete all 30 numbers and start over! You see, when I get an unwanted, unsolicted phone call, I Google the number to find out if it is a junk caller, and if so, I add it the list along with the name. Without the name, the list of numbers became redundant. 

 

Oh, and I am further reminded that when accessing Rogers Home and Away Online Manager that there is a link on that page to "Check Voicemail Online". I click on that link and what do you know, it takes me to a page that says: 

Secure Connection Failed An error occurred during a connection to onlinevoicemail.rogers.com. Cannot communicate securely with peer: no common encryption algorithm(s). (Error code: ssl_error_no_cypher_overlap)

 

Is there anything with Rogers that actually works correctly anymore? 

 

***Edited Labels***

Moderator
Moderator
Posts: 1,534

Re: Rogers Home and Away Online Manager (New Glitch)

 

Hello, @JohhnyRockets

 

Thank you for reporting the glitch. I'm assuming you were using Internet Explorer  to log in to Online Manager, sometimes the name list may not populate. However, if you log back in again it may appear. I understand the inconvenience and I appreciate your patience.

 

@Community - anybody else has experienced the same glitch?

 

Regards,

RogersMoin

Highlighted
I'm a Trusted Contributor
Posts: 519

Re: Rogers Home and Away Online Manager (New Glitch)

@RogersMoin

Thanks for your reply. Nope - I used Chrome to log in. I also logged out and went back in but all of the names on both the blocked caller list and the contacts list were completely gone. Of course, there still seems to be no way to access the Online Voicemail using either Chrome or Firefox!

 

I too would be curious to see if anyone else has experienced the same glitch!

I'm a Reliable Contributor
Posts: 112

Re: Rogers Home and Away Online Manager (New Glitch)

What is the URL to get voice messages?? I used to go to https://onlinevoicemail.rogers.com/webvi/ but it no longer seems to work.

I'm a Trusted Contributor
Posts: 519

Re: Rogers Home and Away Online Manager (New Glitch)

Nope - the link no longer works when using Chrome or Firefox! Rogers said they were working on a fix but given how many other issues that Rogers has to fix such as Navigatr, MyRogers issues, GCL and Shomi issues, and modem issues I think this one is not very high on their priority list! There is a more detailed thread over here: 

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/HomePhone/highlight/true/page/1/...

I Plan to Stick Around
Posts: 21

Re: Rogers Home and Away Online Manager (New Glitch)

I see this hasn't been fixed and here it is several months later. 

 

How can this issue be escalated so that it works. There's no point in having Rogers Home Phone (for me anyway) as this was the biggest benefit. I have forwarded all home phone calls to my VOIP service - which I can access online.