Rogers Home and Away Online Manager (New Glitch)

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I'm a Trusted Contributor
Posts: 519

Rogers Home and Away Online Manager (New Glitch)

I decided to log into Rogers Home and Away Online Manager today to update and add a new number to our call block list. You can imagine my surprise when I looked at the "unwanted callers list" and noticed that for every single one of the 30 numbers we have added to our list that every single name was now gone. I had a list of 30 phone numbers with not a single name! So now I move on to my contact list. This is the list of numbers where you can program a special ring so that they are instantly recognized when the phone rings as an important caller. Guess what! Every single name was gone. Fortunately, for this list I was able to edit the list and add the names back. As for the unwanted callers, the only solution was to delete all 30 numbers and start over! You see, when I get an unwanted, unsolicted phone call, I Google the number to find out if it is a junk caller, and if so, I add it the list along with the name. Without the name, the list of numbers became redundant. 

 

Oh, and I am further reminded that when accessing Rogers Home and Away Online Manager that there is a link on that page to "Check Voicemail Online". I click on that link and what do you know, it takes me to a page that says: 

Secure Connection Failed An error occurred during a connection to onlinevoicemail.rogers.com. Cannot communicate securely with peer: no common encryption algorithm(s). (Error code: ssl_error_no_cypher_overlap)

 

Is there anything with Rogers that actually works correctly anymore? 

 

***Edited Labels***

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Moderator
Moderator
Posts: 1,711

Re: Rogers Home and Away Online Manager (New Glitch)

 

Hello, @JohhnyRockets

 

Thank you for reporting the glitch. I'm assuming you were using Internet Explorer  to log in to Online Manager, sometimes the name list may not populate. However, if you log back in again it may appear. I understand the inconvenience and I appreciate your patience.

 

@Community - anybody else has experienced the same glitch?

 

Regards,

RogersMoin

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I'm a Trusted Contributor
Posts: 519

Re: Rogers Home and Away Online Manager (New Glitch)

@RogersMoin

Thanks for your reply. Nope - I used Chrome to log in. I also logged out and went back in but all of the names on both the blocked caller list and the contacts list were completely gone. Of course, there still seems to be no way to access the Online Voicemail using either Chrome or Firefox!

 

I too would be curious to see if anyone else has experienced the same glitch!

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I'm a Reliable Contributor
Posts: 112

Re: Rogers Home and Away Online Manager (New Glitch)

What is the URL to get voice messages?? I used to go to https://onlinevoicemail.rogers.com/webvi/ but it no longer seems to work.

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I'm a Trusted Contributor
Posts: 519

Re: Rogers Home and Away Online Manager (New Glitch)

Nope - the link no longer works when using Chrome or Firefox! Rogers said they were working on a fix but given how many other issues that Rogers has to fix such as Navigatr, MyRogers issues, GCL and Shomi issues, and modem issues I think this one is not very high on their priority list! There is a more detailed thread over here: 

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/HomePhone/highlight/true/page/1/...

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I Plan to Stick Around
Posts: 21

Re: Rogers Home and Away Online Manager (New Glitch)

I see this hasn't been fixed and here it is several months later. 

 

How can this issue be escalated so that it works. There's no point in having Rogers Home Phone (for me anyway) as this was the biggest benefit. I have forwarded all home phone calls to my VOIP service - which I can access online. 

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I'm Here A Lot
Posts: 7

Re: Rogers Home and Away Online Manager (New Glitch)

I have addressed your issues and mine regarding Home & Away Online Manager via several emails including a letter to the President without much success. I have created a second letter to the President attaching copy of the first to indicate exactly all you have said is the absolute truth. What's even worse is that I keep getting message the system is very busy, please try again later. I get the same message at numerous times of the day or night including at 02:00:00 AM in the morning. How can any of this be acceptable. Are there no penalties for

programming shortsightedness?  Your dropping the name issue I have had at least two times before but no one obligated to resolve the issues as I do not get a response.

FATHER'S FAVORITE SAYING
May you have long life, good health, happiness and may my God be always with you and yours.
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Moderator
Moderator
Posts: 824

Re: Rogers Home and Away Online Manager (New Glitch)

Hello, @peterfranklee

 

We appreciate you posting your concern in our Community!

 

I can see how important it is to get the Home & Away Online Manager working properly for you. The thread you have posted in is several years old, can you describe what issues you are experiencing so the Community can better assist you?

 

We certainly want to help you find a solution to these issues and look forward to your response.

 

RogersTony

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I'm Here A Lot
Posts: 7

Re: Rogers Home and Away Online Manager (New Glitch)

Having read comments regarding issues with the Home & Away Online Manager previously, I should indicate I have tried this process with Google Chrome (latest version), Opera Browser (latest version) but have not attempted with Microsoft Edge yet. Rogers Ignite TV,  Ignite Internet, Ignite Home Phone, 2 Cellular phones

(prepaid) as we are old (79) installed on September 25, 2020. Previously with Bell Fibe and Bell Home Phone.

 

Home & Away Online Manager

Signed in with username and password, My Rogers Menu presented, selected Home Phone  (arrow right), Usage and Services presented, Select Manage Your Home Phone, Configure Current Features (arrow right) Home & Away Online Manager, Quick Status (red box right)  Forwarding OFF, Privacy OFF.

Select Privacy (right side) to turn on, get message This page cannot be found on Home & Away menu 404 Error. Back to Menu, left click Contacts, nothing happens, left click Privacy , nothing happens, Ring Settings, nothing happens.

Went back to My Rogers Menu, Select Home Phone, Select Configure Your Current Features, got Hame & Away Online Manager with red box to right with Forwarding OFF, Privacy ON (yippee). Left click Contacts, names and numbers finally displayed. Attempt to add existing Name/Number to Privacy List and Unique Ring List (select box to right), Select Privacy List, Unique Ring List, select Edit or select Save Changes, get message Internal Server error, server encountered internal error or misconfiguration and am unable to complete request. Reference #3 ce8d93f.1584207988.41970134.  Arrow back, retried Save Changes again, get my favorite message, We are currently experiencing high levels of traffic, please try again.

 

Attempted Unique Ring Settings, Manage Friends & Family Unique  Ring List, selected View Friends & Family List, names and numbers presented, selected one name/number (left), Selected Edit, My Current Ring Settings INACTIVE for the specific name/number, selected Save Changes,  get message We are currently experiencing, yada, yada, yada today on March 14, 2020 at 02:00:00 PM. Tried same process by requesting all seven names on list, get same We are currently experiencing... message. I get this message several dozen times, at day time, night time, even at 02:00:00 AM in the morning!

 

In conclusion, my apologies for detailing exactly what I did and what I see on the screen but I wanted to be as specific as I could that this menu does not work consistently at any time. It took me three weeks , several hours per day to key my family names and numbers.  My hope is someone with more expertise can pick up this issue. I have written one letter to the president about 2 months ago and created a second letter which I will mail this week. There has been no replies.  Thanking you in advance.

 

FATHER'S FAVORITE SAYING
May you have long life, good health, happiness and may my God be always with you and yours.