I have a few questions about home phone service

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I Plan to Stick Around
Posts: 25

I have a few questions about home phone service

1 - Can I use my cordless handset base unit or does it have to be a regular old fashioned phone

 

2 -Can I  still use my 2 cordless handsets as well?

 

2- Can I use my stand alone fax machine to send and receive faxes?

 

Thanks in advance,

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Resident Expert
Resident Expert
Posts: 13,674

Re: I have a few questions about home phone service

Short answer for all 3 is yes.

Assuming the tech installs it properly, it should be connected into the same demark point as a bell line would, usually by your elec panel, and therefor give you access to any outlet, (covers question 2)
You can use any phone.
Fax will work just as on a bell phone line..


I Plan to Stick Around
Posts: 25

Re: I have a few questions about home phone service

Thanks for the quick response. I am looking at switching but couldn't find this information on the Rogers site.

 

Since I still use my Fax machine quite a bit it is quite important.

 

Nice that I can also use my cordless phones.

Resident Expert
Resident Expert
Posts: 13,674

Re: I have a few questions about home phone service

How do you use your  fax?  Just manually receive?

 

Rogers does support getting things like distictive ring, etc as well. (i used to run this when i needed a fax running)



Resident Expert
Resident Expert
Posts: 2,414

Re: I have a few questions about home phone service

a fax works the same way on rogers as it did on bell canada.  the only thing changing is the phone provider. you can both send and receive, no difference



I Plan to Stick Around
Posts: 25

Re: I have a few questions about home phone service

I mainly use it to send faxes, but the odd time I need to receive I am always here to do a manual receive.

 

As long as it works like good old POTS I will be happy.

I Plan to Stick Around
Posts: 21

Re: I have a few questions about home phone service

Am I correct in understanding that it doesn't use the old phone jacks around the house like Bell used to use? if this uses the internet, how is the quality? I stopped using Vonage as the quality was shaky sometimes so now I redirect that number to my cell phone instead. Finally, I had asked before but why is the reason they can't transfer my number from Vonage to Rogers?

Resident Expert
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Posts: 13,674

Re: I have a few questions about home phone service

For doing the number transfer.. i beleive rogers only has access to TRADITIONAL lines to be able to transfer from, etc.. Bell, etc are likely the same.

While the rogers home phone, is a 'internet' transfer of sorts.. its not the same as Vonnage.

Vonnage travels over your regular internet.. and is then tied to how fast your connection is, what else is using your internet at the time, etc... can all have an effect onit.


Rogers home phone.. while it uses a type of internet protocol to communicate.. it does it differently.
It has its own modem device, directly connected to the cable line, talking right back to rogers.  They even use a different freqency, so stuff effecting TV, internet, etc wont necessarily interfear with the phone.

 

If its set up correctly, YES it does use the jacks in your house.

Normally, say with bell, etc.. the line comes into the house, then to a splitter/demarcation box usually by the elec pannel... from there out to all the outlets.
What should be done when the rogers home phone is set up.. is to set up the phone modem by the elec box.. and on the back is a phone jack.  This is then connected into the demarcation box, which should then send it out to all the rest of the house.



I've Been Here Awhile
Posts: 4

Re: I have a few questions about home phone service

I just signed up for Rogers Home Phone, with the tech coming on Thursday.  But, now I'm thinking how it will be set up.  I live in a condo, with the one phone jack I can find located in the kitchen.  Does the phone have to be plugged in directly with the home phone modem that they're bringing in?  Or will the tech simply be flipping a switch in some maintenance room located in the building?  I'm dreading the thought of a wire running from my cable jack by the TV (presumably where the phone modem will be plugged in) all the way to the kitchen.

Resident Expert
Resident Expert
Posts: 5,813

Re: I have a few questions about home phone service

@sghai00, there probably is a structured wiring cabinet in your condo storage or utility room where the cable and phone cables are located.  The Home Phone runs off of its own cable modem.  That cable modem uses the incoming cable to provide data services to it, and the modem output it connected into the condo's phone system.  Normally in a residential building, there is a 66 block in that wiring cabinet which is used to connect all of the phones in the residence to the incoming phone cable (previously Bell for example).  That incoming phone cable is disconnected and the Home Phone modem output is connected in its place, running all of the phones in the residence.  The modem would normally be located within the cabinet, out of sight and there wouldn't be any change in how you connect to, or use the existing phone jack .  So, the question at this point is where is that wiring cabinet located in or for your condo? 



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