I live in the Ottawa area (Manotick) and also have home phone outage. I have been out since Tuesday and have been lead to understand that this is an Ottawa wide issue with no date for resolution at this time. Very frustrating, very poor service. BTW resetting the modem does no good.
Are you still without service at this time? If so, we'd like to help. I've been in the middle of outages without ETAs for many different services and it's never a fun feeling to be left in the dark. At the very least, we can seek out an ETA for you if the outage is still ongoing.
Please PM us @CommunityHelps for further assistance. If you're not familiar with our PMing process, you can find instructions here.