Home Phone Not Working

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I'm a Regular
Posts: 214

Re: Home Phone Not Working


@57 wrote:

@Tmothy12:

 

It sounds like something is wired incorrectly in your home.  The Rogers Modem should be properly connected to the "wiring block" of all your phone lines in your home and all the phones in your home should work properly when connected to the various home phone jacks throughout your home.

 

It is not necessary, for example, to have a cordless phone base connected directly to the modem.  I have all kinds of corded phones (and cordless phone bases) connected to various phone jacks around the home (as they were with Bell POTS) and they all work fine.


 

One year later update since this was only fixed just now as the security system started making noise as the old phone line had finally become inactive since switching home phone to Rogers a year ago. Called security company who said to call Rogers. Called Rogers and they booked an installer that never arrived. Called again days after and got it rescheduled. The installer came and unplugged the modem from the cordless base and moved it to the basement and installed it properly allowing all phone jacks to start working properly and reconnecting the security system. Told us the previous installer did it incorrectly. A lot of hassle but finally fixed.

 

 

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I've Been Here Awhile
Posts: 2

Re: Home Phone Not Working

Ignite works for television and internet but has too many issues for the home phone. Whenever the phone rings the phones clock goes ahead by 15 minutes ( Rogers says that it is working on this problem, which is effecting many customers ). Second thing, sometimes calls do not come through. The Rogers technician blamed my telephone and had me replace all my home phones. The problem still persists with my new phones. Now Rogers is sending out a senior technician to take a look at this problem.

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I've Been Here Awhile
Posts: 2

Re: Home Phone Not Working

Our community has had no home phone service for nearly 24hrs.  And nobody seems to know why.  I cant seem to get an answer

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Resident Expert
Resident Expert
Posts: 3,416

Re: Home Phone Not Working


@Cathy33 wrote:

Our community has had no home phone service for nearly 24hrs.  


And which community would that be? There have been outages for Rogers customers reported throughout Ontario, but most have not lasted that long.  Here's a link to outages:

 

https://downdetector.ca/status/rogers

 

My Internet and Phone was down for a few minutes around 11:05AM on Friday, but it was back up in about 5-10 minutes.  Other people have also reported similar sporadic outages, but not something lasting as long as yours...



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I've Been Around
Posts: 1

Re: Home Phone Not Working

I haven't had home phone service for almost a month, when I call out I get a busy signal and when someone calls in they get a message saying that I am not available. I've called support several times and no one has been able to tell me what's wrong, and I'm having serious doubts about the reliability of this service.
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Moderator
Moderator
Posts: 1,123

Re: Home Phone Not Working

Hello and welcome to the Community @Dav6,

 

Loss of service can be really inconvenient, Have you had a tech come out and take a look at the service?

 

We can take a deeper look into this for you, please reach out to us via PM @CommunityHelps for further assistance. Not sure how our our Private Messaging system works? Click here to learn more. 

 

 

 

RogersZia

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I've Been Around
Posts: 1

Re: Home Phone Not Working

Our home phone is connected to a Touchstone telephony modem and whenever you pick it up all you hear a high pitched beep and when you call the nber, there's a voicemail saying that the user isn't taking any calls. It was working fine and yesterday and nothing happened physically to the phone in our house during that time.

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Moderator
Moderator
Posts: 1,782

Re: Home Phone Not Working

Hello, @Sopharin.

 

Welcome to Rogers Community Forums!

 

Thank you for posting your concern in the Community. The home service is crucial; it can be quite inconvenient when you can't make or receive calls. Are the other services like the Internet and TV working fine for you?

 

We can look into resolving the issue for you; please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog

 

Regards,

RogersMoin