It is an add on.
Depending on your plan/package, you would have to pay to add it on.
When you get it, you would get a different number... BUT it would come in on the same line.
It would have a different ring. (one long, two short i beleive by default?)
From there, you would need to put in the fax machine settings.. for it to only pick up on distincitve ring.
Greetings @MyAxman,
Thanks for posting your query in the Rogers Community Forums!
As mentioned by a few folks in this thread, our Rogers Home Phone service is compatible with fax machines. You may use the service with a fax machine on it's own or you may wish to add our Distinctive Ring feature on for $6/month. The Distinctive Ring feature provides a virtual phone number that will ring through to the same telephone line it is added to with a different ring pattern than the standard ring pattern (if available on the telephone unit being used). This is how you'll be able to tell a voice call from an incoming fax transmission.
I can also confirm that our newer Ignite Home Phone service is also compatible with fax machines, however, no add-on is needed. You would simply plug the Ignite Home Phone line directly into your fax line.
I hope this information is useful! 😊
RogersLaura
Hello @MyAxman,
Sorry to hear that you've been having some trouble with receiving your faxes. 😟
May I confirm which type of home phone service you have active with us? Is it one of our cable home phone packages or is it our Ignite home phone service?
If you have one of our cable home phone packages along with our Distinctive Ring add on, please have a look at this helpful troubleshooting article:
https://www.rogers.com/customer/support/article/distinctive-ring-fax-machine-issues
Let us know if this helps! 🙂
RogersLaura
When I lived with my parents we had Rogers cable home phone, and It worked with my home alarm system as well as my fax machine.
I did not fax often nor did i need to receive faxes, so I did not need to have a separate fax number and it still worked.
I did not fax often nor did i need to receive faxes, so I did not need to have a separate fax number and it still worked.
Hey @Pauly,
Thanks for that! I wasn't entirely sure if Distinctive Ring was a requirement or just a helpful add-on. I appreciate you clearing that up! I shall edit my post accordingly. 👍
Any ideas why @MyAxman's faxes wouldn't be working properly? Any insight or advice you can provide would be awesome! 😊
Kind regards,
RogersLaura
Distinctive ring is just to give your fax machine a different number and different ring pattern on the same phone jack as your regular home number so the fax will know when a incoming call is for the fax to answer, otherwise if you dont have it, if the fax machine set to answer it will answer every call including your aunt mary and uncle benny calling you and they will hear the fax squeal.
