I spoke with Rogers again today for support. They will try to have a tech look into this problem again. The phone was on suspension last winter and when I had them reconnect after vacationing in March ( which by the way they will not let me do again this year saying it is against policy don't know why it wasn't last year however, that is when the trouble started. Maybe, that will help the tech get to the problem... Will give it another try. Frustrating on both cases!
I have that same issue noticed Sept 4 2016. I see that you posted Jan 2016. Did you get the problem fixed?
Sept 30 2016 Partial Success. Have the other party dial *67 before they call you. You won't be able to see who is calling but at least the phone will ring. Rogers called to troubleshoot the issue at 8pm Cental Time. Tried Line 1 and line 2 with both a Panasonic cordless phone and corded GE phone. *67 before the call was the only way to get phone to ring. Why won't it work without *67? I am still looking for a full fix so that caller ID is operational.
I asked that the case number remain open.
Since *67 "cures" the issue, it sounds like some sort of call blocking for certain numbers is in place. Either in your own phone, or on Rogers' end.
It's a bit weird though because it goes to voicemail, but call blocking would usually hang up?? Perhaps rather than it being call blocking, it a form of call screening, that sends the caller to voicemail.
Have you tried clearing your call screen?
Thanks for the suggestion. I dialed *60 and then get "your call can not be completed as dialed" message. I then tried *60, *, 0, 8, 0, *. It did not help. I then tried *60, the problematic phone number with area code, *. It did not help.
Perhaps you need to subscribe to Online Manager to utilize that functionality. You may need to call Rogers and have them check for any call blocking/screening.
Most home phones/call blockers simply hang up, so it's unlikely that they would be sending incoming calls to voicemail (unless it's your own answering machine?). If it's Rogers voicemail that the calls are going to, then it must be something in Rogers' system that is sending those calls there.
Incoming calls will go directly to voicemail if you're on another call and then the incoming caller will hear no rings at his end.
I am relying on Rogers Technical Support to determine best course of action from a system point of view to implement a full fix. I spent over an hour on the phone with Rogers support last night - and I was glad they are taking a serious look at resolving the issue. I am glad to at least have the *67 temporary solution. Rogers can not find any issues on their system and suspect something is blocking calls from my end. In the meantime I will try another phone from my end , and i will have the other party try another phone. Will keep this forum posted.
Success! Today Rogers called to do a test and the phone number now rings - even with call display.
Thanks to Rogers for addressing this issue