I know how important it is to keep the emergency services lines open for actual emergencies. Automatic calls to 911 are definitely concerning.
I know you mentioned this started occurring about a year ago, did you have service with Rogers prior to the past year? You also mentioned that you have gotten in touch with Rogers Home Phone technical support with regards to this issue, were you provided a case/ticket#?
I would like to take a closer look into your account. Since Community is a public platform I'd recommend you to reach out to us via PM @CommunityHelps. If you're not familiar with our private messaging system please visit the blog here.