Home Phone Knowledge Base

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The following is a list of all common Home Phone star codes.      Feature Enable Disable Change PIN Long Distance Alert *49 *49 n/a Long Distance Lock *95 *96 *55 then *95# Call Trace *57 n/a n/a Call Screen *60 *60 n/a Friends and Family Unique Ring *61 *81 n/a Forward Friend and Family Calls *63 *83 n/a Allow Friend and Family Calls *64 *84 n/a Call Return Busy *66 *86 n/a Per Call Display Blocking *67 n/a n/a Call Return Last *69 *89 n/a Temporarily Deactivate Call Waiting *70 n/a n/a Three Way Calling *71 n/a n/a Call Forward All Calls *72 *73 n/a Speed Call *75 n/a n/a Anonymous Call Rejection *77 *87 n/a De-activate Call Display Blocking Once *82 n/a n/a Call Forward Busy *90 *91 n/a Call Forward No Answer *92 *93 n/a Change number of rings *94 n/a n/a Access Voicemail Box *98 n/a n/a Do Not Disturb *78 *79 n/a  
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See below how to set up Call Forwarding using star codes on your phone set.   Turn on Call Forwarding for all calls   From your home phone dial *72. Enter the 10-digit phone number to which you want your calls forwarded. Note: If you forward your calls to a telephone number outside your local calling area, the usual long distance charges will be billed to your account if the call is answered at that number. You will also need to dial 1 before dialing the 10-digit the number.   Someone needs to accept the call when it rings through to the number you want to forward to. Once the call is answered, stay on the line for a minimum of five seconds or Call Forwarding won’t be activated. If the line you want to call forward to is busy or there is no answer:   Pick up your phone and dial *72 again. Redial the phone number that you want your calls forwarded to. You will hear two beeps, confirming that Call Forward is activated. Hang up your phone. Turn off Call Forwarding Pick up the handset and listen for the dial tone. Dial *73. Listen for two beeps and hang up. Notes: If someone tries to call you while Call Forward is on, your home telephone will ring briefly to remind you that the service is activated. You can make outgoing calls, but you can’t receive any calls. If you subscribe to voicemail and forward calls to an alternate number, your Rogers Home Phone voicemail won’t receive messages. Only one call can be forwarded at a time. If the line is currently forwarding a call, all calls will get a busy signal until the forwarding is complete. Call Forwarding can only be used to forward calls to Canadian and U.S. numbers. If you’re subscribed to the Home & Away TM Online Manager you can manage Call Forwarding online using your MyRogers account.
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You can use the Call Forward feature to only forward calls that get a busy signal. Call Forward busy calls Pick up your phone and dial *90. Enter the 10-digit phone number to which you want your calls forwarded. Note: If you forward your calls to a telephone number outside your local calling area, the usual long distance charges will be billed to your account if the call is answered at that number. You will also need to enter the number 1 before dialing the number you are forwarding to. The call will ring through to the number you want to forward to. You need to accept the call (if forwarding to a cell phone) or a person needs to pick up (if forwarding to a landline). Once this happens, you will need to stay on the line for a minimum of five seconds or the Call Forwarding won’t be activated. Calls will now be forwarded to another number when your phone line is busy. If the number you want to forward to is busy or there is no answer or you can't pick up: Pick up your phone and dial *90 again. Redial the phone number to which you want your calls forwarded. You will hear two beeps, confirming that Call Forward is activated. Hang up your phone. Turn off Call Forwarding for busy calls Dial *91. You will hear a confirmation tone. 2. Hang up your phone. Incoming calls will no longer be forwarded when your line is busy. Note: Only one call can be forwarded at a time. While the line is being used to forward, any other caller will get a busy signal. Call Forwarding can only be used to forward calls to Canadian and US numbers.
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You can forward calls from your home phone that are not answered.   Turn on Call Forward for calls that are not answered Pick up your phone and dial *92. Enter the 10-digit phone number to which you want your calls forwarded. Note: If you forward your calls to a telephone number outside your local calling area, the usual long distance charges will be billed to your account if the call is answered at that number. You will also need to enter the number 1 before dialing the number you are forwarding to. The call will ring through to the number you want to forward to. You need to accept the call (if forwarding to a cell phone) or a person needs to pick up (if forwarding to a landline). Once this happens, you will need to stay on the line for a minimum of five seconds or the Call Forwarding won’t be activated. Calls will now be forwarded to another number when your phone line is busy. If the number you want to forward to is busy or there is no answer or you can’t pick up: Pick up your phone and dial *92 again. Redial the phone number to which you want your calls forwarded. You will hear two beeps, confirming that Call Forward is activated. Hang up your phone. Turn off Call Forward for calls that are not answered Pick up your phone, dial *93 and listen for the confirmation tone. Hang up your phone. Incoming calls will no longer be forwarded when your line goes unanswered. Note:  Only one call can be forwarded at a time. While the line is being used to forward, any other caller will get a busy signal. Call Forwarding can only be used to forward calls to Canadian and US numbers.
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If you want to change the number of rings on your home phone before a call goes to voicemail, you have two options: using your phone and using your computer.    Using your phone   Dial *94. After the tone, enter the number of rings you want before a call goes to voicemail. After your entry, you will hear two beeps confirming your change.   Using your computer   Sign in to the Online Manager page. Click the RING SETTINGS tab. On the Voicemail option, click Configure. Use the drop-down menu to change the number of rings before a call goes to voicemail. Click Next and then CONFIRM to save your changes. 
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See below how to turn voicemail on/off.   Turn voicemail off so unanswered calls continue to ring Dial *93. Listen for two beeps confirming that voicemail has been turned off. Hang up. Turn voicemail back on unanswered calls will be directed to voicemail Dial *92. Listen for two beeps confirming that voicemail has been turned on. Hang up. Turn voicemail off so callers hear a busy signal if you are on the phone Dial *91. Listen for two beeps confirming that voicemail has been turned off. Hang up. Turn voicemail on so there is no busy signal if you are on the phone Dial *90. Listen for two beeps confirming that voicemail has been turned on. Hang up.
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Steps   Remove the cord from the Tel ½ port on the back of the Home Phone modem. Scientific Atlanta DPC2203                                      Scientific Atlanta DPX2213                                                       Arris TM602G   1. Connect one end of the phone cord to your telephone and the other end to the Tel ½ port on the Home Phone modem. 2. If your phone requires power, connect the power cord for your phone.   Test if the phone you just connected to the Home Phone modem has a dial tone.
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In some circumstances, the backup battery needs to be reset by reseating (removing and replacing) it. Follow these steps to remove and replace the battery. Steps Unplug the AC power cord Carefully turn the Home Phone modem over so the bottom is facing upward Gently release the latch to open the battery cover and gain access to the battery compartment Grasp the plastic strip on the front of the battery and gently slide the battery forward to remove it from the battery compartment All lights on the Home Phone modem should be off, wait 30 seconds Reinsert the battery into the battery compartment Close the battery compartment door. The battery lock will automatically engage Plug the AC power cord back in  
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In some circumstances, the backup battery needs to be reset by reseating (removing and replacing) it. Follow these steps to remove and replace the battery. Steps Unplug the AC power cord Gently press the battery cover on the front of the Home Phone modem to open the battery cover and gain access to the battery compartment Slide the battery lock upward (toward the front panel LEDs) to disengage the battery lock Grasp the plastic strip on the front of the battery and gently slide the battery forward to remove it from the battery compartment All lights on the Home Phone modem should be off, wait 30 seconds Reinsert the battery into the battery compartment Close the battery compartment door. The battery lock will automatically engage Plug the AC power cord back in  
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Features Rogers Home Phone (RHP) Ignite Home Phone (IHP) Wireless Home Phone (WHP) Availability  In the cable serviceable area In Ignite TV serviceable area Rogers Wireless Network (excluding Extended Network) Emergency Service (911) Address automatically sent to the operator Address automatically sent to the operator Callers must tell the operator the address/location (wireless 9-1-1) Installation Technician Installation (truck roll) Technician Installation (truck roll) Self-Install only No phone jacks No technician visit  Message Relay Service 711 Yes Yes No (does not support Teletype machines but customers can use online Message Relay Service) 411 Directory Listing Yes Yes Optional for a fee 411 Directory Assistance Yes Yes Yes Operator Assistance Services Yes Yes Yes Special Needs Yes Yes No Price (cost) See Pricing Included with bundles with Ignite TV Multiple price points including Special pricing with Share Everything wireless plans Plans Standalone and bundle plans 1 plan for bundles with Ignite TV Standalone (compatible with Wireless Plans) Maximum Number of Phone Lines 2 per eMTA 1 1 per device Portable No No Yes (within our wireless network area excluding Extended Network) Compatible with Alarm or Medical Alert Systems  Yes Note: Compatibility may vary depending on requirements by different models and manufacturers. In the event of a power or network outage or disconnection, your system performance will depend on the battery and/or wireless back-up options available from your alarm/safety service provider. Yes Note: Compatibility may vary depending on requirements by different models and manufacturers. In the event of a power or network outage or disconnection, your system performance will depend on the battery or wireless back-up options available from your alarm or safety service provider. Smart Home Monitoring (SHM) Other security systems that don't require a traditional phone line for monitoring Compatible with Calling Cards Yes Yes No Compatible with Fax Machines Yes Yes No Intercom (Buzzers) Direct Dial Intercom: Yes Phone Line Intercept: Yes Direct Dial Intercom: Yes Phone Line Intercept: Yes Direct Dial Intercom: Yes Phone Line Intercept: No Recommended Placement Above Ground No No Yes (Antenna must not be obstructed to ensure strong connection to cellular signals) Battery Back-up during Power Interruption Up to 5 hours of standby or talk time  Not available 13 hours standby time 2.5  hours of talk time (based on the ZTE WF723) Hardware Included with RHP activation Included with Ignite Home Phone activation Purchase required Hardware Requirements eMTA Handset (wired or wireless) Ignite Modem Handset (wired or wireless) Handset (wired[not rotary] or wireless) SIM Card ZTE WF723 Compatible with 3 rd Party Long Distance Providers Yes Yes No Block Chargeable Calls Yes Yes Yes (If SOC is available) Busy Call Return Yes Yes No Call Display Yes Yes (included with plan) Yes Call Display Block Yes Yes Yes Call Forward: All Calls Yes Yes Up to 2500 minutes Call Forward: Busy / No Answer Yes, if not subscribed to Voicemail No - Reserved for Voicemail  (sends calls to VM when line is busy/no one answers) No Call Trace Yes Yes No Call Transfer Yes Yes (included with plan)  No Call Waiting Yes Yes (included with plan) Yes Collect Calling Yes Yes No Distinctive Ring Yes No No Home and Away Online-Manager Yes Yes (included with plan) No Last Call Return Yes Yes (included with plan) No Long Distance Packages Multiple Add-Ons Comes with Unlimited Canadian Long Distance. Is compatible with International Plus LD Add-on only Unlimited Canada-wide or CAN/US (or US pay-per-use) Select International Plans. Message Intercept Custom Intercept Available Default Intercept Available No Seasonal Suspension Yes Yes No Text to Landline Yes Yes No Three Way Calling Yes, up to 3 parties Yes, up to 3 parties (included with plan) Yes, up to 4 parties TV Call Display Yes No No Unlisted Number Yes Yes Yes (default – customers need to pay extra for listing) Visual Call Waiting (incoming name or number displayed on phone set when Call Waiting is triggered)  Customers must subscribe to Call Waiting and Call Display or TV Call Display to get this feature. Support dependent on phone set. Included in package (Call Display and Call Waiting included by default). Support dependent on phone set. Included in package (Call Display and Call Waiting included by default). Support dependent on phone set. Voicemail Home and Away Voicemail with Multiple Mailbox Support Home and Away Voicemail for 1 Mailbox Supported  (included with plan) Wireless Enhanced Voicemail  
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In some circumstances, the backup battery needs to be reset by reseating (removing and replacing) it. Follow these steps to remove and replace the battery.   Steps Unplug the AC power cord Gently pull back the battery cover latch, remove the battery cover and set it aside Slide the battery out All lights on the Home Phone modem should be off, wait 30 seconds Align the guides on the battery with the slots on the Home Phone modem and slide the battery into the battery compartment Replace the battery Plug the AC power cord back in  
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  With TV Call Display, you can see who’s calling without doing a thing, right from the comfort of your couch; when a call comes in, the contact name and number pops up on your TV screen. Then, you can decide whether you want to take the call or keep watching. Best of all, it’s free to existing Rogers Home Phone and Digital TV subscribers.     How to turn on your voicemail icon:   Go to   Channel 975. Press the   down arrow   on your remote and highlight   Manage Voicemail Pop-up. Press the   right arrow   and highlight   Pop-up Settings. Highlight the desired duration: Off (default), 10, 20 or 40 seconds. Press   OK   to save your choice.   How to turn off TV Call Display:   Go to   Channel 975. Highlight   Manage Call Display Pop-up. Select   Off   from the list on your screen. Press   OK   to save your choice.   When someone calls, a banner displaying the call details appears at the bottom of your TV screen. The service is free when you subscribe to Rogers Digital TV and Rogers Home Phone with Call Display. Here’s how to get the most out of it.   (Note: These instructions apply to Ontario customers only.)   Send a call directly to voice mail:   Yikes, it’s a telemarketer! On your Rogers remote, press [A] (which is enclosed in a yellow triangle) to send a call directly to voicemail. (A subscription to Rogers Home Phone Voicemail is required.) The phone will stop ringing almost immediately. Quickly close the pop-up banner:   OK, you’ve seen who’s calling. Now you want the banner off your screen. Simply press the   circular grey Exit button   (located near the   red “C” button). If you don’t press it, the banner will stay on screen for 20 seconds (default setting). Temporarily turn off TV Call Display pop-up: Watching a show or sports event and don’t want the TV Call Display banner to appear? Press the   Blue “B” button   on your Rogers remote to temporarily turn off the pop-up. The default snooze time is two hours. While the pop-up is on the screen, press the   Red “C” buttonto access the Settings menu and customize the settings. Turn off TV Call Display pop-up: Go to Channel 975 and highlight Manage Call Display Pop-Up, then select Do Not Display Pop-Up from the list.   TIP:   Tune into Channel 975 to   customize your TV Call Display features   to suit your needs. You can view recent call logs, change how long the pop-up banner appears on your screen when you receive a call or turn on the New Voicemail pop-up.
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