I think these various threads point out that from an engineering and program implementation, that Rogers has some serious flaws in the designs that are impacting the user experience - the last thing any company ever wants to do if they care about customer experience. But I will leave that discussion alone, programming and the customer experience has been designed before.
Just to dabble a little bit with single point of log in, I created a Facebook account, joined a couple of services and groups to the service, then created a few blog forums accesses, then single point of logon's for new Google and Yahoo accounts, as well as trying other browsers. With none of these providers, and they all provide linkages to API's from each company for login, as well within products and services in their own companies. I did not run into one captcha in the process, so they must be using other methods - Yahoo groups uses the I'm am not a Robot captch. Only necessary for me to be challenged on the first try. Haven't tried other browsers. Will later on.
But my point, is there are so many examples of single point logins that do not infuriate the users trying to log in, and captchas that function. I just tried Opera and I got caught in the endless loop as it wouldn't release the stored log in. I had to poke around and finally got the option to log out and when I did so, it allowed me to log in with one captch. guess it is still learning, but that endless loop was an absolute pain. Opera uses by default a VPN to protect agains KRACK on unprotected devices, and also for higher level of security - it means Rogers and other sites between don't have access to our IP and all traffic is encrypted, even the Rogers forums which still have undsecure features - it is not an HTTPS site fully.
So I think all we are asking for is the company to take more time in these implementations and test them more broadly with a wide base of users, and when clearly a group of users are getting the same issues, then how about assign an engineer and higher members of the team to deep dive the code and issues and try to replicate. I am sure any of us hear reporting these issues would be more than will to work closely with them.
It is important that this is the first point of contact and this type of operating technical behaviour will imediately set the companmy up for a poor customer experience and then anything else that happens just piles on.
If we can't approach one of your primary support forums predictably or access our accounts reliability, you are going to annoy customers, and every other frustration that follows can not turn back that initial feeling, if it is reporte, repetetive, unpredictable, and ongoing.
So I do hope Rogers get this fixed soon.
As an interesting point, anyone who would be interested in what code platforms, tracking platforms, etc are running, etc, install Wappalyzer at https://www.wappalyzer.com/. This is an add-on for Chrome and shows all known platforms, java company models, etc running on the website, and you can go to their websites and see what they are typically used for.
Rogers on their main site is using
@BS wrote:Bottom line - get it fixed.
To take a page from Datalink's suggested KISS system . Suck it up . This is Rogers . We have been having issues with this for years now . Are they going to fix it ?
It's just the way it is here ...time to stop head banging and either buy a new mouse when the clicker wears out or move on to pastures where you feel more respect and appreciation .
I just realized that when I am logged in here lately and switching pages my computer starts to twitch .... jump a page ....maybe it's an allergic reaction developing .
I too have ongoing problems with signing in to both My Rogers and Community Forums.
Usually the only way to sign into the CF is through a link in an email, which I really don’t like doing. Clicking on email links is not very secure.
Unsuccessful signing in directly, either makes the web page flutter, jumps up and down so fast and the only way to stop it is to close the tab.
When I am able to get to sign in or just before, the CAPTCHA is very fussy and besides not being able to really see clearly which boxes have cars or store fronts or buses or street lights, ( and I’ve resorted to using a magnifying glass lol), takes forever for ‘it’ to believe I am actually a real human person.
If I am really lucky I can eventually sign into My Rogers but then my luck runs out when I go to the CF.
I try and try but CF log in is not responsive.
And all this signing in issues is on my laptop and I am at home.
I’ve tried clearing cookies, rebooting etc., and still no luck.
To bad there isn’t (as far as I know) an option in the menu for tech support that deals with these type of sign in issues, when calling into Rogers.
I think Presto has this kind of option.
I look forward to being able to sign in without problem ...hope it gets fixed soon!