Signing in to the forum

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I'm a Senior Advisor
Posts: 2,108

Re: Signing in to the forum

Mine has been intermittent.  I didn't see it for about a week, but at the moment, I can't get in on Chrome, I am using Firefox and no problems at this point.

 

So, it remains intermittement and one outcome is I just don't go as often.

 

Bruce

Resident Expert
Resident Expert
Posts: 2,299

Re: Signing in to the forum

I got the Authentication Failed screen again just now.  Getting to be quite a pain.

 

Also got the "Action cannot be completed" line when I posted, although the post went through fine a couple of seconds later.

 

Edit - Two hours later and it happened again!



I'm a Senior Advisor
Posts: 2,108

Re: Signing in to the forum

Maybe it is just us, but there must be others - but I got three times today.

 

I know my issue - I have myRogers on my gmail account, but I left the forum on my old Rogers account because I didn't want to lose my "personality of my historical interactions".  So what I have found on all browsers is that I have to remember to fully log out, and often have to clear my cache to get rid of any remnents of my login on the GMail account.  So, I just keep working with it.

 

Bruce

I'm a Trusted Contributor
Posts: 644

Re: Signing in to the forum

I'm still running into the authentication notice on a semi regular basis. Thou yesterday rather than that optic I was back to getting caught in the sign in loop. I never did manage to sign into the forums. Today I had no problem. I signed into MyRogers and when I clicked on the community forums link, I was automatically sign in to the forums.

Thes are curious glitches that seem to be going on for far too long.

I'm a Reliable Contributor
Posts: 334

Re: Signing in to the forum

Problem logging into the Rogers Community Site

 

It seems that I have this issue logging in to this site.  After entering my user info, I keep getting this message:

 

The link you clicked is requesting an operation that requires authentication, but the authentication failed.

There are five main reasons why this may happen:

1) The link you clicked on was not generated for you, but was intended only for someone else's use to perform an action on their account. If the other person pasted such a link into a message body or you were re-directed to such a link from another link you clicked on, the authentication will fail and you will arrive here instead.

2) The link was valid for you, but your authentication ticket has expired. If this is the case, hit the back button in your browser and refresh the page containing the link. You will then get a fresh ticket and when you click on the link again it will work.

3) Your browser session may have expired. If so, hit the back button in your browser, then refresh the page containing the link you clicked on. You will get a fresh ticket and if you click on the link again it will work.

4) Your browser may be set to not accept session cookies (or the cookie may have been deleted, or you may have been prompted and refused the cookie), in this case you should modify your browser settings to accept session cookies, and/or accept the session cookie if you are prompted, in order to use this site.

5) Your browser arrived at this location from someplace other than this site (an external link or site), or your browser or security software may be set to not send referrer information, in this case you should use the links on this site itself or verify that your browser or security software settings allow sending referrer information, in order to use this site.

 

If i click the login link, I can see my name appear and the page refreshes and I am logged out again.  The only way is to delete all the cookies at every login and it happens with Chome or Edge browsers.

Resident Expert
Resident Expert
Posts: 2,299

Re: Signing in to the forum

I got the "Authentication Failed" one more time late last night, which meant I got it 3 or 4 times yesterday, after not seeing it for 12 days.

 

I got it again just now today.  So, I've had it more in the past 2 days than I've been able to sign in properly...  Very strange.

 

I see that some other people are also reporting sign-in issues elsewhere in the forum, but probably not aware of this thread.



Resident Expert
Resident Expert
Posts: 2,299

Re: Problem logging into the Rogers Community Site

@mahomed

 

Lots of people are encountering this problem and it seems to be sporadic.



I'm a Senior Advisor
Posts: 2,108

Re: Signing in to the forum

@mahomed  This is more joking in my response anything - I will try these steps you have listed, and see how it goes, because this whole thing is driving me nuts now.

 

Well not so much so, kind of already there long ago.

 

But, for the average person dealing with this issue as it arises, I suspect that there are many who would not comprehend this at all.

 

Thanks for going over it, I will try those steps - mine is still like going to a casino, and at the moment, we are about 50/50.

 

Bruce

I Plan to Stick Around
Posts: 78

Re: Signing in to the forum

The glitch happens when you selected "Keep me signed in" in your web browser. Just delete Rogers cookie from browser cached site data and re-login. Its that easy.

Resident Expert
Resident Expert
Posts: 2,299

Re: Signing in to the forum

Actually @arnym21 , it's not that simple at all.  If you take the time to read through this thread you'll see that those sorts of "recommendations" have been tried again and again.  What works is exiting the browser and coming back a minute or two later. The sporadic glitch will have disappeared, whether you have cleared your cache, cookies or not.

 

You may then encounter it again later in the same day, or you may not encounter it for a couple of weeks. If it were simple, we wouldn't have a long thread on the topic with numerous posts by knowledgeable people who frequent the forum a lot.



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