Customer service surveys

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I'm a Trusted Contributor
Posts: 728

Customer service surveys

Is  the Rogers survey monkey working overtime for anyone else  ...every time I access the board  whether  log in or not the survey request pops up .I even answered it once to see if that would make it go away ....to no avail .  Is it really that hard to decide what constitutes good customer service that we need to be constantly  bombarded with surveys regarding  said service ?

I'm a Senior Advisor
Posts: 3,327

Re: Customer service surveys

I don't know what triggers it, maybe if you're  browsing around the site a lot. Heven't seen it today. I usually dismiss it.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
Retired Moderator RogersRoland
Retired Moderator
Posts: 686

Re: Customer service surveys

Hey @OLDYELLR @barndoor,

 

The survey frequency are based on cookies. If you guys are using Incognito/Private mode on your browser, it will pop every time.

 

 

RogersRoland

I'm a Senior Advisor
Posts: 3,327

Re: Customer service surveys


RogersRoland wrote:

Hey @OLDYELLR @barndoor,

 

The survey frequency are based on cookies. If you guys are using Incognito/Private mode on your browser, it will pop every time.

 

 

RogersRoland


Back when signing in was a big problem, one trick I used was deleting Rogers cookies. That would explain why I got more surveys then.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
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