Captcha Issues

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I'm a Trusted Contributor
Posts: 728

Re: Captcha Issues


@User14 wrote:


I am merely reporting my experiences to let the "Community" know what is happening.  I managed to log on this morning in my usual way through the Community Mailer process and ended up with 3 captchas.  No Access Denied but a lot of "clicking" this time. I tried 9 clicks on the first Captcha, but I guess it wasn't a traffic light. Smiley Mad

9 clicks for the Crosswalks, but it failed.  4 clicks on the last Captcha worked. 22 clicks total! 

Captcha Traffic lights.jpgCaptcha Crosswalks.jpgCaptcha Crosswalks 2.jpg

 

 

 

 


My apologies ...I should not have tried to put words in your post .  

I have found that 95% of the captchas i get are 3-5  clicks  with the majority being four  if it makes a difference to what you do .  Why a computer designed to sort them  could not figure them out  most of the time is beyond me.

Thank you  @RogersLaura for  overriding the word police in my last post  . Smiley Wink

I'm a Trusted Contributor
Posts: 452

Re: Captcha Issues

Today, 30 Dec 2018   ~12:05pm. I tried to log in directly at  https://www.rogers.com/consumer/home

 

Sign in As page.jpg

No Captchas! I was able to see the MyRogers page but I went directly to Community Forums.  The forum page showed I was not signed in, although I was shown as logged in at "Users Online" on the bottom of the page. 

Signed out and then signed in directly again at  https://www.rogers.com/consumer/easyloginriverpage

or  https://www.rogers.com/consumer/easyloginriverpage?showModal=true  ?  

Looked like this:

My Rogers Sign in.jpg

 

Still NO Catchas! I was able to see the MyRogers page and went directly to Community Forums. This time I was shown logged in at the top right. 

Still very inconsistent depending upon how you try to log in. 

Some login pages work and others don't.

Resident Expert
Resident Expert
Posts: 2,289

Re: Captcha Issues

In a manner similar to @OLDYELLR , I always try to sign into my Notifications page, using Chrome. I often go days or months without seeing a Captcha.  I have it bookmarked.  Perhaps part of your issue is exacerbated by using different login points and different browsers.

 

https://communityforums.rogers.com/t5/notificationfeed/page

 

When I travel, I use Firefox and often encounter Captchas then, but I put that down to cookies on my MacBook Pro (and browser) being different from my Mac Mini at home.  I just haven't bothered downloading Chrome to my MacBook Pro since I use it so little.

 

Yes, the forums should be easily accessible from any (compatible) browser and any (compatible) computer/OS, however, it feels good when I stop banging my head against the wall and find something that works most times.



I'm a Trusted Contributor
Posts: 644

Re: Captcha Issues

I usually log in from the MyRogers page and sometimes get the captchas and sometimes not. They are a bit annoying but I can live with them if need be.

What is more irritating is that very often while reading a thread or trying to reply to one I am automatically signed out of the forum and there is no way I can get signed back in. It still shows me as signed in at the bottom of the page.
If I return to MyRogers I am usually still signed in there,

I'm a Trusted Contributor
Posts: 728

Re: Captcha Issues

Since my last post here I have been to a couple of websites that have used captchas .. Both used them in what I thought was an appropriate manner ,and that was BEFORE  registration  to sort out the bots .  Does any one know  ...why Rogers is using captchas  POST registration and what is it actually protecting anyone from ? 

I have had a captcha every time out of the last eight times I have logged in .

Thanks 

I'm a Trusted Contributor
Posts: 452

Re: Captcha Issues


@barndoor wrote:

Since my last post here I have been to a couple of websites that have used captchas .. Both used them in what I thought was an appropriate manner ,and that was BEFORE  registration  to sort out the bots .  Does any one know  ...why Rogers is using captchas  POST registration and what is it actually protecting anyone from ? 

I have had a captcha every time out of the last eight times I have logged in .

Thanks 


For me, it seems to be random. I thought you only got one Captcha at the start of the day, but I guess not.

Either I get this log on form with the Captcha Notice:

 

Captcha notice.jpg

Or, I get this one, without the Captcha Notice. No rhyme or reason that I can figure out. 

Maybe it depends upon where you start to try and login. 

Could they have figured out a better system. you Betcha! Smiley Wink

 

Captcha no notice 2nd login of the day.jpg

 

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