Man, agreed they are disaster. I purchased my iphone XS and my wife's iphone XS from Rogers after paying almost one year on last boxing day my wife lost her purse along with both of our phones as they were inside the purse. I filed a complain they sent me only my wife's phone and after one and half month at least five to six calls every week they sent me broken iphone 8. I called them and informed them that it wasnt the iphone that i was paying for after two three calls someone from their call center informed me that your initial service request was closed as i accepted phone. If you wouldnt have accepted the parcel then they could have sent me another phone. Parcel came via fed ex and the guy gave it to my cousin who happened to visit me us on that day and how are we supposed to know which phone's gonna be inside the box without even opening it and to open it we have to accept it. After a few calls, someone from their end requested me to file another service request which i did whereby i had to return my old iphone 8 and once they receive the phone they will send me the correct phone that's what i was told at that time. it's been more than 8 months i havent received any phone and they lefte a voicemail saying i defraud them ad the phone i returned them was in working condition and yet i returned it. The very next moment i hear that voicemail, I called rogers and cancel all of my services; 8 business phones, two business internet connection, one home internet connection, one home monitoring system, three home phones, ignite TV box and mine and my wife mobility connection. Because of brightstar, Rogers is loosing my business (almost 1500$ a month).
I have lost my iPhone XR few days ago and I submitted a service request to get a new iPhone under my Protection plan.
But when I uploaded the documents ( Driver Licence, Work Permit and Service request form), they were asking for a utility bill. But our all the utility bills are on my husband's name ..so how am I gonna get one for my self?
I explain my situation to them a lot of times but they are kept on asking for utility bill which I don't have it.
I am so done will Rogers and your service are way below expectation.
I'm without my phone for almost 10 days and If this doesn't resolve within next week I'm gonna cancel out my services with Rogers.
And I will not recommend Rogers and Protection Plan to anyone else. As it's USELESS.
There is no point in getting a Protection Plan if they can't help you when you lost your phone.
Welcome to the Rogers Community Forums and congrats on your first post! 😊
I can definitely understand the inconvenience of not having access to a cellphone. Especially in this day and age where we rely heavily on our wireless devices for so many things!! 😧
It is normal for Brightstar to request certain information before you are approved for the device replacement. In order to help in the prevention of fraud, they may ask for the following within 60 days from the date of the request:
By any chance, are you able to have your name added to any of your existing utility bills? If not, and you are unable to provide proof of address, you can ask the Brightstar team if there are any additional options available or request that they escalate the matter to see if an exception can be made.
If you have tried all of these avenues and still haven't made any leeway, you may send us a Private Message @CommunityHelps so we can assist you further. We really want to help you get this matter resolved as your business is extremely valuable to us!
For more information on how our Private Messaging system works, please CLICK HERE.
Brightstar device Protection is absolutely a scam.
I had recently lost my Iphone XS and when I applied for a replacement device, brightstar said I have to pay around 452$including tax.
I being a customer to them was clueless why they increased the price which was around 170$ initially while I signed the agreement, so I asked them why is there is an increase in price, they told me that there was a change in the agreements and surprisingly I was not informed about this at all, so they told me in one of the bills on the side you can find the details.
I would clap if my hand wasnt busy.
Firstly Rogers prompts us to set up a preauthorization to the bills, so that we wont look at the bills.
Secondly, Rogers will ask us to sign a detailed document while selling brightstar but when the agreement changes it cares least to inform to its customers about the change in the agreements.
Thirdly, if they change the agreement in future we will be unaware for sure because no one will go through the entire bill if we have a standard amount to pay and we can expect more surprises in future.
If Rogers or Brightstar did care about their customers, they would send us a detailed email about the change in the agreements that or the prices which customers need to verify and process if they like.
They simply made sure no one sees the changes until someone is at loss, this is not protecting ciustomers , this is stripping the customers of their money.
Guys have some shame, if I knew that the peices of the premiums have increased I would unsubscribe the device protection right away. You simply stole my money I would say.
I am sure no one cares about this post but everyone will once they find themselves in my place.
LONGLIVE ROGERS AFTER STEALING MY MONEY!