Why did Rogers convince me to pay for this service? They don't do anything. I pay for the top tier plan and to fix a crack on the glass, they charge me more than going to Samsung directly. Even if I walk in to the store they force me to use, I pay less if I get the repair done without using the plan. The guy from Brightstar said it's like car insurance, it's usually cheaper to get it fixed without using your insurance. Nice one Rogers!!! So much for my first claim free!