I would never use this service again. I've been paying for this service for over 2 years and now when I finally need my phone replaced they are giving me a hard time. They sent me a refurbished phone and right out of the box it was faulty. When I called them and requested that they send me a new device they told me they can only send me a refurbished one. I paid a fee for this service for over 2 years and another $200 for replacing the device. I'm taking the $200 refund and I'll just buy a phone out of pocket rather than dealing with these people!
This is horrible to hear - have you checked online outlets (wish.com) for cheap, quad-core Android phones? They may not be Samsung / Apple quality, but they cost less than $200 and will allow you to carry on until your next major hardware upgrade.
Buckle up kids because you're in for a ride with Brightstar. There's not enough time in the day to explain what an utter disaster this company and its customer service is. Now remember I so foolishly payed for this service every month. I sent my phone in because my SIM card was stuck in the phone and I couldn't use it. They lost my phone and claimed it was the post service. It wasn't and that was a nightmare in itself. After about a month they finally admitted it was their fault. I called every week and sent in multiple escalation complaints after waiting on hold longer than most people have been on this earth. After 6 weeks they sent the phone back without a tray that is needed to put the SIM card on. I still can't use my phone, I continue to call and put in complaints and I have to wait another week to find out if I can get a tray and hopefully a refund from this abortion. DONT PAY FOR THE SERVICE, BUY TICKETS TO THE CIRCUS BECAUSE YOU WILL BE WITNESSING CLOWNS WORK ANYWAYS.
Good evening @Helpme3,
Welcome to the Rogers Community Forums 🙂!
What you've described is definitely an ordeal, thank you for explaining the issue in detail. It's surely disappointing when an issue isn't resolved in an expedient manner. Please keep us posted about the outcome of the escalation.
Good evening @Ariaataee,
Welcome to the Community!
What you've described surely sounds like an ordeal! The amount charged to your credit card is pretty significant as well. Have you received any further updates about Brightstar receiving the shipment?
Please keep us posted.