About 5 years ago, while facing financial difficulties I missed my bill payments. Rogers then gave my account to a Collection agency and they called me and I made the payment to them. They then assured me that the payment is confirmed and they will update Rogers as well. No such thing happened and I am only now finding out that Rogers still expects a payment from me...After multiple calls to that collection agency and Rogers no one seems to understand that this is ruining my credit for years now. This was 5 years ago and I am still not sure what needs to be done for Rogers to be notified, I call and call Rogers and they keep telling me to call the collection agency. And when I call the collection agency they tell me to call Rogers, this is really stressful!
I can only imagine how frustrating it has been to find out that your credit is still being affecting by something that should have been paid off years ago. 😞
You'll need to speak to our Credit Operations team. They are the only group that will be able to look into this for you to see what is going on and try to find a solution. Have you spoken to them yet or are they the ones that advised you to contact the collection agency?
Yes I called them just this past Thursday and they are the ones who tell me I have to make a Payment or call the collection agency to fix this. And I told them I did and they can’t help, can I just send the payment confirmation and they say no it has to come from them. I have the copy of my payment to the collection agency, I just need someone to update my account. As it’s showing there is a payment due this January 17 and that’s crazy since I made the payment. The payment amount is also a lot otherwise I don’t mind saving my credit record and paying it twice. I am looking into legal help options at this point Please help me with this it has been 5 years.