Well, at least partially, but for sure no longer an Internet and Cable TV customer... Last night, it was one of the most frustrating customer service experiences I had with Rogers. I gave them a 4-hour chance' to keep me as a customer, plus one last chance-call at around 11:45 PM that I dropped at 12:15 AM after no one picked up the phone. Too bad they're too short-staffed and incapable to keep me, good for Bell they were ready to take my business.
So, at least regarding these services... Adieu after almost 15 Years!!
Sorry to hear you are leaving. Just curious, was it a technical problem you are having? or something else? Are you unhappy with your channels? Price? Bundling? maybe one of us here can help answer any questions you have.
Bon Jour! Well, I guess I'm back, at least momentarily. Thanks to Anna from the CR dept. Main decision factor was that I got a reasonable deal that matched Bell's offer without the need of a contract. Thanks again
Wow, you were lucky as well ! I didn't have this chance for Internet ... couldn't match, and worse : the first retention agent I had hung up on me when he saw I wanted to move on with the cancellation. I then moved to 3rd party without looking back, and will be transferred next week for Internet ... Landline and Wireless will follow later on probably ...