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RogersMaude
Moderator
Moderator

Hey Community,

It’s now easier than ever to reschedule or cancel your Rogers Ignite Service Appointment online or through MyRogers, so you can manage your appointment on your own time. Simply follow the steps below:

Rescheduling or cancelling using your Rogers EnRoute text message

  1. Open the text message you received when you initially booked your service appointment.
  2. Select the link provided in the text. You’ll be redirected online to make updates to your appointment.
  3. Select the appointment you want to update.
  4. To cancel your appointment:
    • Select Cancel appointment.
    • Select Yes, cancel to confirm cancellation of the service call.
    • A confirmation message will appear. Select Done or simply close the message window.
  5. To reschedule your appointment:
    • Select Reschedule appointment.
    • calendar will pop up where you can then select your preferred date.
    • Select the timeslot that works best for you from the options provided.
    • Select Confirm changes.
    • A confirmation window will appear with the updated service call appointment. Select Done to close the window.

Rescheduling or cancelling through MyRogers

  1. Sign in to MyRogers.
  2. Select My upcoming appointments.
  3. Select the appointment you want to reschedule or cancel.
  4. To cancel your appointment:
    • Select Cancel appointment.
    • Select Yes, cancel to confirm cancellation of the service call.
    • A confirmation message will appear. Select Done or simply close the message window.
  5. To reschedule your appointment:
    • Select Reschedule appointment.
    • calendar will pop up where you can then select your preferred date.
    • Select the timeslot that works best for you from the options provided.
    • Select Confirm changes.
    • A confirmation window will appear with the updated service call appointment. Select Done to close the window.
1858 Views
5 Comments
5 Comments
rabb
I'm new here

worst customer service, have to wait for very long, higly exhausted with this service

Mrcanada1968
I plan to stick around

It would be great if this actually worked! I just keep getting this technical error message:83C4AB53-A65E-4A3A-AA95-D009EE86A61C.jpeg

RogersMoin
Moderator
Moderator

Hello, @Mrcanada1968.

 

Thanks for trying the self-serve option; it's disappointing that this handy feature didn't work for you. We appreciate your feedback.

 

Regards,
RogersMoin

MaulikDX
I'm new here

this is the worst customer service ever 

nothing works I’ve been trying to cancel my appointment for 5 days now

RogersCorey
Moderator
Moderator

Good morning @MaulikDX!

 

I am sorry to hear that you've not had a good experience with our self serve system. If the self serve system is not working for you and you're getting an error, we can cancel the appointment on your behalf. 

 

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Regards,

RogersCorey