Fraud Prevention Month - Protect Yourself From Phishing

[RogersYasmine]

At Rogers, the safety and security of our customers is of the utmost importance. March is Fraud Prevention Month and we want to share ways in which you can help protect yourself from the many Phishing scams that are out there. Here are some simple precautions you can take to ensure that your personal details are kept private & protected.

Let’s begin with the basics: What exactly is Phishing?

Phishing refers to a fake email message that tries to trick someone into unknowingly doing something that puts them at risk.  This can include sharing personal information or downloading viruses, like malware or spyware.  

Scammers can also attempt to gather your personal or financial information over the phone. Usually, they make calls to offer you fake rate plans and promise incentives if you complete surveys or if you respond to their requests to “confirm” your account by providing sensitive information like PINs, passwords, or account numbers.

They may also try to gather information through text messages/SMS. Usually, these text messages will ask you to visit a specific website or call a certain phone number where you will be asked to provide information

Remember:  Rogers will never contact you by email, text, or phone to ask for personal information including pin and account numbers

Good to know! But how can I help protect myself from this type of activity?

• Be wary of requests for personal information. Consider this a red flag immediately. Major institutions such as banks and government services will not as ask you to send personal information by email or text.
• Don’t use the same passwords or usernames across multiple accounts. Always create a strong, unique password for your sensitive accounts and change the password often. Fraudsters may access the dark web to get lists of passwords and if you use the same one for multiple accounts, they can log in and take over your accounts.
• Don’t respond to online or phone requests for personal information such as your bank account number, even if they say they are from a company’s customer service, help desk or corporate security department. Reputable organizations like banks will never call or email and ask you for sensitive information. If you’re uncertain, contact the service provider to check if the request is legitimate.
• Be wary of urgent messages, slightly altered websites or email addresses, and emails with spelling and grammatical errors.
• Email messages that promise large sums of money but first require you to pay an “inheritance tax” or try to shock, scare, or guilt you into sending money are almost certainly scams. Delete them immediately.
• Look for the lock. Be sure that any website where you do enter personal or financial information is secure. Such websites will either have addresses that start with “https” or display a small lock icon in the lower-right corner of your browser window.
• There are many resources online you can use to keep yourself safe. Check out the following sites for more information:
• Identity Theft and Identity Fraud Victim Assistance Guide: http://www.rcmp-grc.gc.ca/scams-fraudes/victims-guide-victimes-eng.htm
• Email Fraud/Phishing Information: http://www.rcmp-grc.gc.ca/scams-fraudes/phishing-eng.htm
• The Canadian Anti-Fraud Centre: https://www.antifraudcentre-centreantifraude.ca/report-signalez-eng.htm

What should I do if I’ve received some suspected spam to my Rogers account?

Remember, we will never ask for personal information like a credit card number or pin when we email, call or text you.

• Think before you click.  Don’t respond to the email, provide personal information online to the sender, send or forward it to others, or click on any links or attachments included within the email.
• Forward the email to abuse@rogers.com and include a brief description of the issue
• Copy and paste the full email headers above the body of the forwarded email
• If you provided your PIN/password in response to the suspicious email, or if you don’t have a PIN/password already set up on your Rogers account, contact us at  Customer Service or 1 (888) 764-3771 to change or create your PIN/password
• For suspicious text (SMS) messages, forward them to: 7726 (SPAM)

To learn more, check out this video:

Did you find this article helpful? Feel free to share your comments and feedback in the comments section below, we’d love to hear from you!

[MASON-PERRY]

Rogers Is an excellent Service Provider  and  advising its clients how to overcome Phishing & Fraudulent Emails. However lately there have been several Emails purported to have been sent by Rogers and I have personally referred  them to abuse@rogers.com. Sadly  their responses are not very prompt and do not address the issue specified in my Email.  It is merely a repetitive comment which defeats the objective of the matter raised. What preventive measures has Rogers taken to safeguard the intrusion of its network and its large clientele  with such Spam Emails. These Emails depicts Rogers Logos and make the reader assume its a Bona Fide Email  with  request to  click the fictious link displayed. I have never had a satisfactory response from Rogers Internet Security in the past 23 years I have been a Roges Client.  This is what is of utmost importance that needs to be addressed

[RogersJermaine]

Hi @MASON-PERRY,

Thank you for posting your concerns here on the CommunityForums. We take the safety and security of our customers very seriously with our continued efforts in helping with prevention and awareness. We do appreciate your time and the feedback provided. 

Regards 
RogersJermaine

[MASON-PERRY]

Thanks Jermaiine for your swift response. I was waiting to see the outcome of your comments following my Emails to your Internet Security Team [IST] who have still not commented on my Emails. I was very confident that you would come up with the preventive mechanism that Rogers would initiate to stall the intrusion of the "Fake Notification" by the spammer. One of the several IST mails I shared I believe was with an @rogers.com Email Address.

On another note I was also assuming that you would bring a closure to my comments on another matter captioned " RETRIEVING CHAT ID TRANSCRIPTS & CORRECTING EMAIL ADDRESSES TO DESIGNATED ACCOUNTS". The frequency of your responses a few days made me believe that you will crack that too. However sadly your comments stating you have a made a note of the  Feedback made me hit a blank wall with  hierarchy of Rogers Team.  Interestingly I may add that the day I received the  two "Fake Emails" purported from Rogers I was having a Live Chat with one of your  colleagues on a secure platform. There were constant interruptions and I lost the communicator, but after a  delay of probably 10 mts she was back and  we continued as the the Chat was not closed. It was my frustration to resolve the issue concerning the issue of  "CORRECTING EMAIL ADDRESSES TO DESIGNATED ACCOUNTS" that prevented me from exiting the Live Chat. Perhaps you may want to investigate what caused this issue. Stay Safe

[MASON-PERRY]

I do not appear to have received your response and am assuming you are looing into my concerns on the two issues I have cited. In the Interim I thought of sharing the following I received which Rogers should take the cue to combat the ongoing rampant Scams  "How can you protect yourself from scam Email.  Email scams have become highly sophisticated over the years, making them even harder to identify. We've put together a comprehensive guide about the different types of email scams and how to spot them." Ideally some thing of these line should be displayed as a notification in Rogers Monthly Bills to its clients.