known Phone contact now comes up as Unknown Number, won't connect.

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I've Been Around
Posts: 1

known Phone contact now comes up as Unknown Number, won't connect.

Hi, I'm not sure if this is the right section for this question. The contact number for my parents now comes up as Unknown Caller on my Blackberry Bold 9780, and the phone call won't go though when they try to call me-it disconnects. This just started this weekend. They call from a landline in Nfld, to my cell here in Ottawa. There's never been a problem before. Any ideas what's going on? I deleted the contact and re-entered it, but it's still coming up as Unknown Number.

 

***Edited Labels.***

I'm a Trusted Advisor
Posts: 32,018

Re: known Phone contact now comes up as Unknown Number, won't connect.

Hello Burgess


Have you tried backing up the phone on Blackberry Desktop and then doing a factory reset aka system reset on the phone? This will most likely fix this.
Rogers Employee Ahmad_las
Rogers Employee
Posts: 13

Re: known Phone contact now comes up as Unknown Number, won't connect.

Hi Burgess, have your parent check if they have private calling activated/enabled on their phone. If it happens only with them chances are the problem is on their end

Ahmad

Get Ready!
Ask an Expert: IGNITE TV Part II
JOIN US: November 5, 6, & 7
Start: November 5th 10AM ET
End: November 7th 6PM ET

We're back with another Ask an Expert!!
JOIN US

For three straight days we will have exclusive access to some of Ignite TV's best Program Managers. They will be here taking your questions LIVE!

Topic Stats
  • 2 replies
  • 899 views
  • 0 Likes
  • 3 in conversation