known Phone contact now comes up as Unknown Number, won't connect.

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I've Been Around
Posts: 1

known Phone contact now comes up as Unknown Number, won't connect.

Hi, I'm not sure if this is the right section for this question. The contact number for my parents now comes up as Unknown Caller on my Blackberry Bold 9780, and the phone call won't go though when they try to call me-it disconnects. This just started this weekend. They call from a landline in Nfld, to my cell here in Ottawa. There's never been a problem before. Any ideas what's going on? I deleted the contact and re-entered it, but it's still coming up as Unknown Number.

 

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I'm a Trusted Advisor
Posts: 31,981

Re: known Phone contact now comes up as Unknown Number, won't connect.

Hello Burgess


Have you tried backing up the phone on Blackberry Desktop and then doing a factory reset aka system reset on the phone? This will most likely fix this.
Rogers Employee Ahmad_las
Rogers Employee
Posts: 13

Re: known Phone contact now comes up as Unknown Number, won't connect.

Hi Burgess, have your parent check if they have private calling activated/enabled on their phone. If it happens only with them chances are the problem is on their end

Ahmad

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