Turn off Voice to Text and Who Called

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I've Been Around
Posts: 1

Turn off Voice to Text and Who Called

Going to be travelling out of country and want to turn off Who Called and Voice to Text so I don't receive (and have to pay) for International Text messages?

 

 

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Social Media Specialist
Social Media Specialist
Posts: 80

Re: Turn off Voice to Text and Who Called

Hey there!  I'd love to help you out - I'm going to send you a PM requesting more information - please look for it in two minutes. Smiley Happy

 

@RogersMichaelT

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I've Been Around
Posts: 1

Re: Turn off Voice to Text and Who Called

how do you turn off "who called"

I'm a Trusted Advisor
Posts: 31,984

Re: Turn off Voice to Text and Who Called

Hello darr

 

You mean the who called text service? You need t contact Rogers to have them deactivate it on your account. 

I've Been Around
Posts: 1

Re: Turn off Voice to Text and Who Called

I just contacted Rogers to ask them to deactivate the who called feature and I was told they can't deactivate that without deactivating my whole value pack. So, no go. Irritating.

Retired Moderator RogersArthur
Retired Moderator
Posts: 385

Re: Turn off Voice to Text and Who Called

Hi @jennyrat,

 

Thank you for your post and welcome to the Community Forums!Smiley Happy

 

I understand you're looking for help turning off the WhoCalled SMS feature. I can definitely look into this for you, I'm going to reach out to you from @CommunityHelps in a Private Message. Please check your messages via the envelope icon once you click on your avatar, which appears in the top right hand side of your screen when you are logged into the forums. You can also click here to access your inbox.

To learn more about our Private Messaging system, you can visit here.

Thanks.
RogersArthur

 

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I've Been Around
Posts: 1

Re: Turn off Voice to Text and Who Called

What a completely useless post.

 

There are other people who need to know how to turn off this completely useless service, yet you chose to keep the information private.

 

I guess I expect nothing less of Rogers.

Resident Expert
Resident Expert
Posts: 2,475

Re: Turn off Voice to Text and Who Called


@jennyrat wrote:

I just contacted Rogers to ask them to deactivate the who called feature and I was told they can't deactivate that without deactivating my whole value pack. So, no go. Irritating.


I'm sorry to say but that is false information the agent told you.  The agent should be able to go into the value pack add-on, and exclude just the built-in who called feature, you would still pay the same price but one less annoying feature.

 

You should call back and ask to speak to a supervisor and put in a complaint about the agent who told you that, he obviously did not want to help you or do his job properly and he should be coached so he does not make the same mistake to other customers. I do not work for Rogers but even I know it can be done.



Resident Expert
Resident Expert
Posts: 2,475

Re: Turn off Voice to Text and Who Called


@donmerrifieldjr wrote:

Going to be travelling out of country and want to turn off Who Called and Voice to Text so I don't receive (and have to pay) for International Text messages?

 

 

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Your question was answered above, by the way I do NOT believe you get charged for receiving text messages generated by the system, or even any message when you are out of the country (roaming) however since I do not work for rogers I would wait until a social media expert from Rogers chimes in to confirm this.