Deesign, they are just trying to get you to switch plans, because of the 6GB data plan; they tried that with me too, but you can upgrade to a Lumia 830 just fine when it's released. Just go into a store, say you want to do a hardware upgrade but don't change the plan...shouldn't have any issues.
I got the same 6GB plan and a loyalty dept plan and I HUPs no problems here in Edmonton.
You'll find me when I'm not playing or ref'ing hockey or volleyball.
I've called every store in my city and nothing. Only 2 stores of the 15 actually went out of their way to check the inventory in the back.
Apparently its' delayed until the 17th of this month now from I saw on Reddit from supposedly an employee of Rogers. If that's the case, Bell has it on the 15th, i'm switching 100% then. It's absolutely ridiculous, even customer support said just cause it was released doesn't mean we have stock. I was like ummmmm, so when you launch a new iPhone just cause it's released on the 6th doesn't mean you won't have any until the 10th?
Sorry for the little rant, I'm just done with Rogers. No one was willing to help me or help me get it reserved.