Nokia 520 prepaid phone gives incorrect insufficient balance message

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I've Been Here Awhile
Posts: 2

Nokia 520 prepaid phone gives incorrect insufficient balance message

I have had a Nokia 520 prepaid for a few weeks and every few days it refuses to answer or make calls because it thinks I have no balance in my account. The Rogers website shows my correct balance. I have made a number of calls to the support line and taken the phone twice to a Rogers store to demonstrate the issue but cannot get it fixed. They changed the SIM card, "corrected the IMEI number" but nothing helps.

 

I wanted to try the Windows phone because of the good reviews but the fact that I cannot rely on it being able to answer calls makes it a totally unsatisfactory option.

 

Any ideas?

 

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I've Been Here Awhile
Posts: 2

Re: Nokia 520 prepaid phone gives incorrect insufficient balance message

My 520s are doing exactly the same thing. had them for about a month now. theyll only work if I shut off and turn back on.  Rogers doesnt think its a problem with the network. Hopefuly someone on here has some suggestions..

I've Been Here Awhile
Posts: 2

Re: Nokia 520 prepaid phone gives incorrect insufficient balance message

 

 

I think i found the solution.

 

Settings> Aplications> Phone> International assist. Turn this off. 

this worked for me

I've Been Here Awhile
Posts: 2

Re: Nokia 520 prepaid phone gives incorrect insufficient balance message

Thanks for the info. I just changed the setting and hope it works for me.