Keyone stuck on ABA075 and has not been updated in over a year

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I've Been Here Awhile
Posts: 2

Keyone stuck on ABA075 and has not been updated in over a year

Having feature/stability/performance issues with my Keyone and noticed that neither the OS nor Security patch has been updated in over a year even tough they were announced. Updates just keeps on coming back "your system is up to date" . Really? Rogers support has not been much help.

 

Is is time to get off this Keyone due to lack of any support.

 

***EDITED LABELS*** 

Moderator
Moderator
Posts: 1,490

Re: Keyone stuck on ABA075 and has not been updated in over a year

Hello, @stillonbberry.

 

Welcome to the Rogers Community Forums! 😃

 

I appreciate posting your concern in the Community. Your KEYone device should be on the April Security update; it may not download the update if there is not enough storage available to apply the update. Have you tried Backup & reset on your device?

 

Cheers,

RogersMoin

I've Been Here Awhile
Posts: 2

Re: Keyone stuck on ABA075 and has not been updated in over a year

Thanks. I have over 10GB available. Back-up/reset not an option due to apps that wo upon resetuld require much reinstall and config time. It should just update. Any way to force update rather than check for it?

 

Moderator
Moderator
Posts: 1,990

Re: Keyone stuck on ABA075 and has not been updated in over a year

Thank you for your reply @stillonbberry!

 

I hate to be the bearer of bad news here but there us no way to push the update to your device.

 

You may want to check out this thread on the Crackberry website: KEYone Mobile Upgrade Tool.

 

Hope this helps!

 

RogersMaude