How To Turn Off Wireless Voicemail?

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pmcsplaza
I'm a Trusted Contributor
Posts: 557

How To Turn Off Wireless Voicemail?

Without waiting approximately 2 hours on the phone or online chat, can someone enlighten me as to how to disable Wireless Voicemail altogether?   Every call goes there and only rarely does my phone actually ring.  (It's an old Moto KRZR - no data, just used for occasional voice and text, so let's blame the phone for that).

Checking online says I have no extra services which is strange but it does acknowledge I am on a Loyalty Plan that includes Enhanced Voicemail, Voicemail and Call Display with Name Display (I also have Call Forwarding but no mention of that anywhere) so I've given up trying to do this myself.

Do I have to call the business office?

 

 

 

***Edited Labels***

Peter
Toronto
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RogersZia
Moderator
Moderator
Posts: 1,348

Re: How To Turn Off Wireless Voicemail?

Hey @pmcsplaza,

 

I hear you! Wait times can be really strenuous. If you want the voicemail feature disabled you can reach out to us via PM @CommunityHelps and we'll be happy to complete the request for you.

 

 

 

 

RogersZia

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RogersZia
Moderator
Moderator
Posts: 1,348

Re: How To Turn Off Wireless Voicemail?

Hey @pmcsplaza,

 

I hear you! Wait times can be really strenuous. If you want the voicemail feature disabled you can reach out to us via PM @CommunityHelps and we'll be happy to complete the request for you.

 

 

 

 

RogersZia

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pmcsplaza
I'm a Trusted Contributor
Posts: 557

Re: How To Turn Off Wireless Voicemail?

OK, thank you Zia.   Why does my package list both Enhanced Voicemail and (regular) Voicemail?

Peter
Toronto
Rolm
I Plan to Stick Around
Posts: 8

Re: How To Turn Off Wireless Voicemail?

If you do not want voicemail why bother asking the question, Only Rogers can deactivate your voicemail. Later

RogersZia
Moderator
Moderator
Posts: 1,348

Re: How To Turn Off Wireless Voicemail?

Hey @pmcsplaza,

 

I'll have to take a look into your account to see how you have two types of voicemails showing up on your line. 

 

 

 

RogersZia

Rasleenkbrar
I've Been Around
Posts: 1

Re: How To Turn Off Wireless Voicemail?

I talked to someone from rogers via live chat. They told me they turned off my voicemail as of today but it still didn’t turn off.
57
Resident Expert
Resident Expert
Posts: 4,076

Re: How To Turn Off Wireless Voicemail?

@Rasleenkbrar : Are you on a prepaid (PAYGo) plan?  If so, the only way to contact the PAYGo people is by phone and is outlined in the link below:  Usually the regular CSRs are not able to handle PAYGo.

 

https://communityforums.rogers.com/t5/Account-Support/Can-t-purchase-data-pass/m-p/426891#M22822

 

If you're on post-paid, if it doesn't clear soon, you may need to contact them again...