Email to sms Gateway stopped working about a week ago

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I've Been Here Awhile
Posts: 2

Email to sms Gateway stopped working about a week ago

Hello,

 

I have a website that sends SMS with email to sms gateway that works with multiple carriers (all except videotron) but about a week ago all rogers users cannot receive their messages. (I can test it too, since I have a rogers phone)

 

the gmail account that sends the emails with the application returns this:

 

Delivery to the following recipient failed permanently:

     514xxxxxxx@sms.rogers.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain sms.rogers.com by sms.rogers.com. [74.198.133.131].

The error that the other server returned was:
551 5.7.1 Sender unauthorized

I called tech support and told me to reboot my cellphone and he did a 'network' reset, and I think it worked. But I have about 50 users with rogers phones and I would like to know when this issue will be corrected.

 

Thanks.

 

***Edited Labels.***

Solved! Go to Solution.
Resident Expert
Resident Expert
Posts: 13,775

Re: Email to sms Gateway stopped working about a week ago

Unfortunately this is a USER to USER forum here.. no one is likely going to be able to answer here Smiley Sad



Highlighted
I've Been Here Awhile
Posts: 2

Re: Email to sms Gateway stopped working about a week ago

Where could I get any information on this?

I'm Here A Lot
Posts: 7

Re: Email to sms Gateway stopped working about a week ago

It is becaus Rogers changed the domain. It is now:

@pcs.rogers.com

I Plan to Stick Around
Posts: 9

Re: Email to sms Gateway stopped working about a week ago

Thank you, that helped... however I get a “You have mail from abc@xyz.com.  Please reply with ‘Read’ to read your message.”

 

Any way to get the message directly rather than having to reply with Read?