Email Setup Problems

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I've Been Here Awhile
Posts: 2

Email Setup Problems

Hello.

 

Wasn't too sure as to where I should go about asking this question. Anyway, I just got my first BB, the Torch 9800. Trying to setup the email. I do everything to setup my email but still can't send or receive but I think I know why. First thing is first, do I need a data plan? I just use the wifi connection @home and @work, so I did not take the option not even the 500mb. Currently only on the UNLM social network plan.

 

Thanks.

 

***edited labels***

Solved! Go to Solution.
Retired Moderator RogersJonathan
Retired Moderator
Posts: 160

Re: Email Setup Problems

Hello Euphoria,

 

Welcome to the Rogers community,

 

Yes, you need a data plan. You will not be able to setup email unless you change your data plan.

 

The social networking plan only provides access to the following:

 

  • Facebook
  • MySpace
  • BlackBerry Messenger
  • Windows Live Messenger
  • Yahoo Messenger
  • Google Talk

The following are the services blocked:

  • Browsing
  • E-mail
  • Tethering
  • Downloading of games and content
  • Using applications (Telenav, urMusic and Ask Me Now).

I hope this helps,

Resident Expert
Resident Expert
Posts: 2,465

Re: Email Setup Problems

you can get the personal email option, its the same price, and it allows access to msn, facebook, bbm, and icq as well as email

Be sure to click Likes for those who have helped you!

Click Accept as a Solution for posts that have solved your issue(s)


I've Been Around
Posts: 1

Re: Email Setup Problems

Hi

 

I am using Telus email at home and using Rogers Cellphone to receive and send email. Now, I cannot send email out from my cellphone. What email outgoing setting should I use. I used stmp. rogerswirelessdate.com befor June 2, 2015.

Retired Moderator RogersAliciaG
Retired Moderator
Posts: 235

Re: Email Setup Problems

@mrflee

 

Welcome to the community 

 

I would be happy to help. Smiley Happy

 

The SMTP gateway that you have been using to deliver mail from your wireless device was shut down on June 29th, 2015

 

For all Rogers Internet Email customers (name@rogers.com), we asked them to use the following instructions.

 

IMAP on Apple iOS

http://www.rogers.com/web/support/wireless/ios/1809?setLanguage=en

 

IMAP on Android 2.3 and below

http://www.rogers.com/web/support/wireless/android/1807?setLanguage=en

 

IMAP on Android 4.x devices

http://www.rogers.com/web/support/wireless/android/1808?setLanguage=en

 

IMAP on Windows 7.x-8.x devices

http://www.rogers.com/web/support/wireless/windows-phone/1810?setLanguage=en

 

As you mentioned you are using a Telus e-mail, so these steps may not assist you, and you may need to contact Telus for assistance on the changes required to send email from your wireless phone. 

 

I hope this helps  Smiley Happy

 

RogersAliciaG

 

 

 

I've Been Here Awhile
Posts: 3

Re: Email Setup Problems

My go daddy email account no longer sends emails since the server changes at Rogers. It was set up using the outgoing server:

 

smtp.rogerswirelessdata.com, the port is 25

 

I have tried:

 

smtp.mobile.mail.yahoo.com.

 

smtp.broadband.rogers.com

 

With the suggested ports accordingly. It does not work.

 

Any suggestions?

 

 

***Edited Labels***

Retired Moderator RogersAsif
Retired Moderator
Posts: 700

Re: Email Setup Problems

Hi @Doxxy

 

The Rogers Wireless (SMTP) gateway has been decommissioned.

 

I would recommend using your email providers SMTP server. If the server does not work you would need to speak with GoDaddy.

 

Does anyone else in the Community know of any work arounds for GoDaddy emails?

 

RogersAsif

I've Been Here Awhile
Posts: 3

Re: Email Setup Problems

I tried using the go daddy outgoing server. My cell phone won't accept the settings at all. I may have to leave Rogers.
Retired Moderator RogersAsif
Retired Moderator
Posts: 700

Re: Email Setup Problems

Hi @Doxxy

 

I am very sorry to hear that you may leave Rogers because of this.

 

We have many emails that work on our network using the settings provided by the email provider, such as Gmail, Outlook, iCloud etc.

 

I am not sure why GoDaddy's email is not working correctly with our network using their standard ports. Have you got in contact with them?

 

As this a 3rd Party Email it wouldn't be something we have full support/configuration over.


RogersAsif

I've Been Here Awhile
Posts: 3

Re: Email Setup Problems

Yes, I've been in contact with them. The workaround was smtp.rogerswirelessdata.com, the port is 25 .now that Rogers decommissioned it, there is no work around since Rogers network does not allow go daddys SMTP server.