Welcome to the Rogers Community and thanks for your post! I completely understand how important it is to receive picture and video messages.
Firstly, we need to make sure your data is turned on in your mobile network settings. This is mandatory whether or not your plan includes data.
Swipe down from the top of the screen once using two fingers, or twice using one finger.
Tap ⚙️> Network & internet > Cellular networks
Are you using an unlocked device or is it a Rogers phone? If it's unlocked you may need to manually enter your device's Access Point Name (APN). It should match the following :
APN: ltemobile.apn Username: Not required Password: Not required Server: 172.25.0.107 MMSC: http://mms.gprs.rogers.com MMS Proxy: 10.128.1.69 MMS Port: 80 MCC: 302 MNC: 72 (If that doesn't work try 720, it's already filled in, leave it at what it is) APN Type: Internet + MMS
As you can see, this one is for data and MMS. If data transmissions already work, you may not have to input two APNs.
You can purchase/upgrade the device either online or by visiting a store. Currently, we have BlackBerry KEY2 LE available. However, there are many great choices available for you to consider from other manufacturers.