Can't receive pictures via text- BlackBerry KeyTwo

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I've Been Around
Posts: 1

Can't receive pictures via text- BlackBerry KeyTwo

I have a keyTwo and cannot download pictures in text/mms

 

*** Edited Labels ***

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Moderator
Moderator
Posts: 2,252

Re: Can't receive pictures via text- BlackBerry KeyTwo

Hey @Duchess65,

 

Welcome to the Rogers Community and thanks for your post! I completely understand how important it is to receive picture and video messages.

Firstly, we need to make sure your data is turned on in your mobile network settings. This is mandatory whether or not your plan includes data.

  1. Swipe down from the top of the screen once using two fingers, or twice using one finger.
  2. Tap ⚙️Network & internet > Cellular networks

 

Are you using an unlocked device or is it a Rogers phone? If it's unlocked you may need to manually enter your device's Access Point Name (APN). It should match the following :

 

APN: ltemobile.apn
Username: Not required
Password: Not required
Server: 172.25.0.107
MMSC: http://mms.gprs.rogers.com
MMS Proxy: 10.128.1.69
MMS Port: 80
MCC: 302
MNC: 72 (If that doesn't work try 720, it's already filled in, leave it at what it is)
APN Type: Internet + MMS

 

As you can see, this one is for data and MMS. If data transmissions already work, you may not have to input two APNs.

 

Hope this helps!

 

RogersMaude

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I Plan to Stick Around
Posts: 30

Re: Can't receive pictures via text- BlackBerry KeyTwo

I have a really old Blackberry that still works.

Where can I buy a new model as I don't see any stores in Canada that sell them.

My old Blackberry and I also have an old Motorola that actually still work better that the new Samsungs that my wife and I have now.

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Moderator
Moderator
Posts: 1,291

Re: Can't receive pictures via text- BlackBerry KeyTwo

Good morning @jwayne!

 

Are you looking to perform a hardware upgrade or purchase the device outright?

 

Please PM us @CommunityHelps and I will see what I can do for you! 🙂

 

Regards,

RogersCorey

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I Plan to Stick Around
Posts: 30

Re: Can't receive pictures via text- BlackBerry KeyTwo

Purchase a new one.

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Moderator
Moderator
Posts: 1,845

Re: Can't receive pictures via text- BlackBerry KeyTwo

Hello, @jwayne.

 

You can purchase/upgrade the device either online or by visiting a store. Currently, we have BlackBerry KEY2 LE available. However, there are many great choices available for you to consider from other manufacturers. 

 

Cheers,

RogersMoin