When you call in to your Voicemail, you're calling in to the Rogers Voicemail number and not your own phone number.
Open your phone app then swipe down from the top and select Settings then Voicemail. There should be a field showing Access Number. If you don't have one there, you can call Rogers to get it however you might want to try this one first: +15142900728. Make sure you include the '+' sign in front of it. This is a long distance number (for most people) however you will not incur long distance charges when dialing it nor will it use up any of your monthly minutes.
I hope that helps you. 🙂
EDIT: I just noticed that you said you can't change the Access Number so try rebooting your phone. Press and hold the power button for about 15 seconds until you see BlackBerry on your screen. Don't release it until you see BlackBerry, ignoring anything that appears before that.
BillJ is correct, the voice mail number is NOT suppost to be your own number, its suppost to be a special number which is often automatically programmed into the phones sim card when ever an over the air update is done, or it can be manually programmed in via the phones "voice mail number" menu
Once again, the voice mail number is NOT your own number its a special number given to you from rogers, because if you call your own number you risk damaging/deactivating the sim card.
I changed the phone number of the voicemail by mistake. Now I can't change it for that of Rogers
When i turn off my phone and remove the sim card, the voicemail parameter is no longer accessible.
So, i can't try your solution????
Welcome to the Rogers Community Forums!
Thank you for posting your concern in the Community. The voicemail retrieval number is location/area based, would you please send us a private message at @CommunityHelps so that we can provide the number?
Our private messaging system is explained in this blog.