Caller ID on Z30

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I'm Here A Lot
Posts: 5

Caller ID on Z30

Here's a wierd one... I get a fast busy signal when dialing a long distance number if I have "Show my number" turned on. If I have it turned off the call goes through just fine. The problem is the call shows as an "Unknown Number" on the other end and many people, myself included, have a tendancy to ignor those calls. I have tried my SIM in a different phone with the same results, had Rogers reset the line, changed the SIM card all without success. Any ideas out there? Thanks

 

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I'm a Trusted Advisor
Posts: 32,018

Re: Caller ID on Z30

Hello pmills

Hmm have you asked them to remove the Call Display off your account and then having them readd it? Resetting your account doesn't help much other then the network settings.
I'm Here A Lot
Posts: 5

Re: Caller ID on Z30

Good idea... hadn't thought of that. I'll give it a try and let you know how it goes.

I'm a Trusted Advisor
Posts: 32,018

Re: Caller ID on Z30

Hello pmills

Try and see! Let us know 🙂
I'm Here A Lot
Posts: 5

Re: Caller ID on Z30

Well darn, that didn't work either. Perhaps it's the phone number itself that is the problem? I may have them change the number to see if that makes a difference. What do you think?

Smiley Frustrated

I'm Here A Lot
Posts: 5

Re: Caller ID on Z30

Update... We tried changing the number that didn't help either. Next up we're going to try changing the name on the account to see if that fixes it. Smiley Frustrated

I'm a Trusted Advisor
Posts: 32,018

Re: Caller ID on Z30

Hello pmills


Changing the name should do the trick. I was looking at some forums that others had the issue on other devices and changing the name worked. Hopefully it works for u as well!
I'm Here A Lot
Posts: 5

Re: Caller ID on Z30

Well, changing the name didn't work either but what did work was to totally delete my Rogers account and then re-add it. Once that was done everything went back to normal - go figure. Thanks for all the imput everyone.

I'm a Trusted Advisor
Posts: 32,018

Re: Caller ID on Z30

Hello pmills

Ahh okay so it could have been that which was causing the problem. Thanks for that! This can help others if they have this issue!.
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