Blackberry Motion

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I've Been Around
Posts: 1

Re: Blackberry Motion

I have been a customer of Rogers for many years now, I hate to have switch to another provider because I can't get the BlackBerry Motion.

Moderator
Moderator
Posts: 1,822

Re: Blackberry Motion

Good day @robteb@JerryY & @av66,

 

Thank you for your posts!

 

We truly understand your interest for this exciting new device and while we’d like nothing more than to carry all models, we make decisions based on the trends we see from our customers.

 

We greatly value your loyalty and appreciate that you've been long time customers.

If you are looking to purchase the device outright, it could be unlocked and used on our network.

This would allow you to get a discounted price on your monthly price plan.

 

I am confident we could make you benefit from some of our best loyalty offers, since your line won't be linked to the device subsidy. Smiley Wink

 

RogersMaude

I'm a Senior Advisor
Posts: 2,134

Re: Blackberry Motion

Yes, you can bring in an unlocked version of the device, but be aware that not all functionality may be supported by Rogers at this time as is true with Pixel from Google, and many other Android based device.  Confirm with Rogers what features they will support on the unlocked device.

 

Bell, Telus and Koodo sell it - you would have to check with them to see what feature set they fully support on the device.

 

Bruce

I'm Here A Lot
Posts: 6

Re: Blackberry Motion

Very VERY disappointed with Rogers right now. I haven't had a device balance for almost two years waiting for a new phone that I wanted (and have never been offered a discount btw).

Guess I muddle through with my Z30 until the spring when the contract on my second line is up, then I'm outta hete...
I'm a Senior Advisor
Posts: 2,134

Re: Blackberry Motion

@robteb

 

No, you are right, once you go off plan to monthly and your phone is paid up, they don't call and offer to change your plan, but if you call in, you may be able to get a better deal or switch to no Tab plan that meets your needs.

 

 

True, if you want to stay Blackberry (I see why, I have always been a BB lover, but did go Android eventually), then if you want the Motion, no you can't get discounts - you may be able to bring an unlocked one over and find a discounted plan in discussion with retentions.  You can get discounts on other phones in discussion with agreeing to be on contract (just did that recently myself on two phone plans), but I had to call in and ask, it is not like the old days where they reached out to me and made offers, but then again, I also tell them not to do so.

 

Discuss options with retentions either now or at end of second line and see what they can do - it can't hurt.  But do shop around and make your preferred device plan choices.

 

Good luck and happy shopping.

 

Bruce

I've Been Here Awhile
Posts: 2

Re: Blackberry Motion

Maybe I'm wrong, but didn't the Keyone set records for pre-orders at Rogers, recently? If so, I'd say that would be a sign of a good trend from your consumers. My contract is up on Friday and I'm out.It's disappointing and too bad,because I was happy with Rogers.
I'm a Trusted Advisor
Posts: 31,979

Re: Blackberry Motion

Hello @Bent

Indeed it did. I got the KeyOne and love it. The motion is great too.
I've Been Here Awhile
Posts: 2

Re: Blackberry Motion

That's good to hear. It's just unfortunate that I will have to go to another provider to find out just how good the Motion is.
I Plan to Stick Around
Posts: 11

Re: Blackberry Motion



@RogersMaude wrote:

Good day @robteb@JerryY & @av66,

 

Thank you for your posts!

 

We truly understand your interest for this exciting new device and while we’d like nothing more than to carry all models, we make decisions based on the trends we see from our customers.

 

We greatly value your loyalty and appreciate that you've been long time customers.

If you are looking to purchase the device outright, it could be unlocked and used on our network.

This would allow you to get a discounted price on your monthly price plan.

 

I am confident we could make you benefit from some of our best loyalty offers, since your line won't be linked to the device subsidy. Smiley Wink

 

RogersMaude


My question would be, why didn't someone contact me as soon as I exited my 2 year contract - I am almost at year 3.5, I have never had a call to see if I would like to get a new phone, never had a call to reduce my plan, etc.

When the KEYone was introduced, I DID call Roger's to enquire about the phone.  The person on the other end asked me what I was talking about - what is a KEYone. Then they proceeded to try and talk me into an iPhone or a Samsung - REALLY??? Look at my account, he had to have it up on his screen as he did the verify customer questions, my last 3 phones have been BlackBerry's, and I HAVE NEVER OWNED a crapple or Samsung phone in my life. I phoned the same day that Roger's announced that they had the most pre-orders for a BlackBerry device, May 27th, for the KEYone.

I then tried to see if I could have some fun with the automated phone system - If you go to perform a hardware upgrade over the phone and follow through the options that the teleprompter gives, all that a person would think that Roger's sold is iCrapple, Samsung, and the Google Pixels (the OTHER option)

If I did outright buy a BlackBerry Motion, get it unlocked and brought it to work on the Roger's network, it is not like I would get any of the nifty features like WiFi Calling, as Roger's has yet to support it on practically any phones besides Icraps, Samsungs, and a couple of LG models, can't seem to be bothered to keep the list up to date, or anything. It is sad that it really does not matter whether the phone supports the feature or not, it IS whether the carrier WANTS to or NOT support it for said phone.



 

I've Been Around
Posts: 1

Re: Blackberry Motion

Rogers - get on this - I will be wanting to get the Motion to replace my wifes Priv, and to partner along with my KEYone... BB is truly a great business tool. I don't care to own a kids phone.

Very sad to hear this isn't available through a Rogers plan.

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