BlackBerry KEYone

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I'm a Trusted Advisor
Posts: 32,008

Re: BlackBerry KEYone

Hello @JeromeM

Thats normal. Happened on the S8 and S8 Plus reservation thread for many. The phones got shipped out a day before the actual launch.
I Plan to Stick Around
Posts: 284

Re: BlackBerry KEYone

@Meowmix so there was no communication or anything leading up to the day before then they got shipping notices? If that's the case I should be ok,lets hope for that shipping notice tomorrow Smiley Happy
I'm a Trusted Advisor
Posts: 32,008

Re: BlackBerry KEYone

Hello @JeromeM

Yeah they got no communication until the email which showed the charges and also the IMEI Change on their my Rogers profile
I Plan to Stick Around
Posts: 284

Re: BlackBerry KEYone

@Meowmix thanks that helps for sure, would be nice if they just mentioned that somewhere or if the customer service agents knew that's how it worked, would be a lot less unknowns.
I'm a Trusted Advisor
Posts: 32,008

Re: BlackBerry KEYone

Hello @JeromeM

Believe me i know. I said the same and so did many other before on thr S8 reservation thread. Always check ur MY Rogers account and see when the IMEI number changes. Then u will know they got it and ready to ship out l
I Plan to Stick Around
Posts: 284

Re: BlackBerry KEYone

@Meowmix it's funny my Active device still shows my Note 7 even though I had returned it for a S7 Edge at the store. I will be refreshing that page all day lol and then once I get the KEYone I can out my S7E on Kijiji.
I'm a Trusted Advisor
Posts: 32,008

Re: BlackBerry KEYone

Hello @JeromeM

Mine did that as well until they fully cleared it. Then changed back to the older device I had before ( which was the iPhone 6S). Changed to the S8+ when I got it.
I Plan to Stick Around
Posts: 284

Re: BlackBerry KEYone

I got an email earlier today that my device has changed to KEYone, and on MyRogers I see it says "Blackberry" with an IMEI but no shipping notice yet.

Crazy how quiet this thread is compared to the Note 7 I was involved in lol
I'm a Trusted Advisor
Posts: 32,008

Re: BlackBerry KEYone

Hello @JeromeM

There u go! That means they have it and ready to ship out. Should be shipped out tomorrow with QMS. They do same day delivery to ur door. They send u a text letting u know too!
I Plan to Stick Around
Posts: 284

Re: BlackBerry KEYone

@Meowmix I just got a shipment notice email!! Shipping out UPS from Mississauga, I'm in Pickering, email says 3-5 business days but hoping for tomorrow, no tracking details yet but will be keeping an eye out.