Billing Delays?

[Marie03]

Hello,

I usually get my bill on 2nd or 3rd of every month but when I logged in to "MyRogers", there was no September bill.  It's already 17th and the payment due is 24th I believe.  How can I get my bill? Thank you.

[SNP450]

Hello,

I normally receive a bill for my internet on the 2nd of every month. However it has now been 2 weeks and I have yet to receive a bill for September. Not sure if anyone else has this issue or where to go from here.

[you]

Same for me. On with CS now to figure out why. They don't seem to know why.

[you]

Same for me. Auto payment was due yesterday but wasn't made and still no bill. On with CS now and they don't seem to know why.

[57]

Just as an FYI, in July, my billing e-mail was also "late" and the auto-withdrawal was delayed by a couple of weeks that month, although the "new" WD date was stated in the email.  My auto-WD is usually around the 15th of the month and in July, it was 2 weeks later.

Since then everything is fine again on the 15th.  Weird.

[you]

Interesting. The billing department person I am on with doesn't have any answer for me but says my next bill is due on the next date in October, like they skipped September altogether. I hope I don't get billed twice. Edit: they are opening a ticket and issuing a bill or something

[ngmanhhung]

Hello,

Did you have any update on this issue?

[RogersCorey]

Good morning @ngmanhhung!

We're not currently aware of any known issues that might be causing a billing delay. I apologize for any inconvenience this may be causing.

We'd be happy to take a closer look to see what is going on! Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey