08-07-2018 07:46 PM
08-07-2018 07:48 PM
Hi @gabriel_ko
There is a bit of a delay in the video feed since it's using the Internet to stream the content. When you tune to a channel, it has to download the content before it can display on your TV. It's similar to the experience you would have with any other over the top service.
Regarding your second question, at this time, the Ignite TV app is only available on iOS and Android smartphones and tablets. We are looking to make the app available on additional devices in the future.
@gabriel_ko wrote:Is there a delay in the video feed compared to traditional cable tv? Thinking about sports like NHL or NFL. Also, will you offer an Ignite Tv app on Apple TV or Xbox One?? Thanks!
08-07-2018 07:48 PM - edited 08-07-2018 07:57 PM
08-07-2018 07:49 PM
08-07-2018 07:51 PM
08-07-2018 07:52 PM - edited 08-07-2018 07:58 PM
Brand new products have very little incentive. I can't even get the netflix offer now. Only thing I was offered was 500 mg intenet not even 150 was offered to help keep costs down.
08-07-2018 08:01 PM - edited 08-08-2018 10:19 AM
Hey Community,
Thank you for participating in today's event! We had many great questions and we hope everyone enjoyed it. If your question wasn't answered, don't fret. We will update this thread at a later date with them 🙂
Although the event is now over, the thread will be locked but still viewable for your reference. We will move this thread to our Ask an Expert Archives at a later date. Feel free to continue your discussion in the TV board.
Thank you to RogersJose and RogersMichelle for joining us in the community.
If you have an idea for a future Ask an Expert, please check out this thread and leave your feedback.
Thank you to everyone for participating!
RogersRoland
08-14-2018 02:32 PM
09-10-2018 02:05 PM
@Datalink wrote:
Are you able to provide any comments on the testing for the Technicolour BCM3390 based XB6?
1. Is the testing progressing as planned. Have there been any issues brought up that will delay deployment.
2. Is there a projected date when that modem will be available to end users?
3. Will the customers have a choice as to which modem they will receive?
4. Has the modem been tested by Twitch uploaders and if so, what are the results, better than the current Intel Puma 6 and 7 modems or basically the same? I'm expecting the results to be much better.
5. Are there any plans to make the Technicolour XB6 available to customers who are not Ignite TV customers? Twitch uploaders will probably want to know this.
Hey @Datalink I sincerely apologize for the delay in getting your questions answered, we just wanted to make sure we got them all and could answer them all at once.
09-10-2018 02:07 PM
@Datalink wrote:
Will the Xi6 receiver work thru the Hitron modems that are currently in use? I'm thinking of the case where the modem is running in Bridge mode with a router behind it. If a customer has a stable network, and the Xi6 actually works thru any other modem, that might offer a way to provide a self service. The router issue appears to be hit and miss, just depends on the router and its firmware version. In theory, all the customer would have to do is pick up the number of Xi6 receivers required for his or her TVs and add them to the existing network. You wouldn't necessarily have to swap out the modems. It all depends on whether or not the Xi6 receiver is married to the XB6 modem forever, due to some functionality the XB6 provides, even when its running in Bridge mode.
Rogers supported configuration for Ignite TV and STBs is to have the STB behind the Ignite TV (XB6) modem running in router mode. Wi-Fi mesh may be added at additional cost to extend Wi-Fi coverage in some cases. No other configurations are supported.