yahoo email account disconnected by rogers? HELP!!

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I've Been Here Awhile
Posts: 2

yahoo email account disconnected by rogers? HELP!!

So I've had a yahoo email account for over 15 years and I've also been a Rogers internet customer up until maybe 7 years ago.

For some reason about a week ago I could no longer log into my yahoo email account. I would log into my yahoo email every day multiple times a day and had it setup as POP email on my phone. I called yahoo (1-888-511-5657) and they told me Rogers disconnected my email account and all my emails were on servers controlled by Rogers. I call Rogers and they told me they have nothing to do with my yahoo email and I should deal with them. Both companies were very uncooperative and very unhelpful. They kept blaming each other for disconnecting my yahoo email. I called both company many times and got no where. Yahoo told me to just create a new yahoo email account but I have lots of important files on my yahoo account and I need to retrieve them. 

 

Has anyone encountered this problem and has anyone found a solution?

 

 

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Resident Expert
Resident Expert
Posts: 14,189

Re: yahoo email account disconnected by rogers? HELP!!

That sounds... Very odd. Yeah if you never did the tie in, it should be 100% separate and completely under yahoo.

We have multiple rogers accounts here but my wife still has a yahoo that is 100% separate.

Problem comes down to often, if it's not a PAID yahoo account they are often 'to bad so sad' it's a free service, we owe you nothing sort of attitude. I ran into the same thing with hotmail 10+ years ago when they twice lost everything on my account. They said too bad.

Maybe try yahoo again and get a different person maybe can help


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Resident Expert
Resident Expert
Posts: 14,189

Re: yahoo email account disconnected by rogers? HELP!!

Rogers emails were accessed via yahoo... but they are still separate.

What is the exact email address?   @yahoo.com or @rogers.com?

If its a @yahoo.com.. there were ways of tieing it with the rogers one back in the day..but it still should be an @yahoo and under yahoo's control.



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I've Been Here Awhile
Posts: 2

Re: yahoo email account disconnected by rogers? HELP!!

My email was a @yahoo.com and it was created over 15 years ago. It was not transferred over from a @rogers.com account.

 

Yahoo claims it was tied to a @rogers.com account and they have no control over my @yahoo.com but rogers has no reference to my @yahoo.com email account. 

Highlighted
Resident Expert
Resident Expert
Posts: 14,189

Re: yahoo email account disconnected by rogers? HELP!!

That sounds... Very odd. Yeah if you never did the tie in, it should be 100% separate and completely under yahoo.

We have multiple rogers accounts here but my wife still has a yahoo that is 100% separate.

Problem comes down to often, if it's not a PAID yahoo account they are often 'to bad so sad' it's a free service, we owe you nothing sort of attitude. I ran into the same thing with hotmail 10+ years ago when they twice lost everything on my account. They said too bad.

Maybe try yahoo again and get a different person maybe can help


View solution in original post