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How to get a hold of Rogers ?
They shouldnt be down..You should be able to call 1-888-rogers1 and talk to someone.
A WEEK??? what are you using as a contact method???? are you calling a certian #
you can call Rogers at # provided or from rogers cell *611
you can chat on Live chat - located on the rogers.com site
if you have facebook or twitter they are also ava there (add them as a friend or contact)
you can also visit a store...
Even here there are people from rogers if you leave a msg with your conern or question