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why after internet goes down i get my rogers router login page

hiho
I Plan to Stick Around

latly when ever there is an internet outage ie: early when i tried to post this question my net went down and i got my rogers router login screen come saying i may have to do someting to get my net back or something to that effect 🙂 this has beengoing on for the last few weeks and its a royal pain cause you get the impression that you have to log in to your router and do something but what can you do when the net is down but wait and see when it will come back up on its own with out doing anything

 

**Edited Labels**

24 REPLIES 24

Re: why after internet goes down i get my rogers router login page

RogersRoland
Retired Moderator
Retired Moderator

Hey @hiho,

 

Thank you for your post.

 

This is indeed an unique incident. I have not heard of any other incidents like this. Maybe @Datalink@VivienM or @Gdkitty  can add something to this?

 

Anyone else in the Community experiencing similar symptoms?

 

 

RogersRoland

Re: why after internet goes down i get my rogers router login page

Maybe i am not quite understanding.

While you are trying to do something on the internet, go to a webpage, or something.. and the net goes down, something comes up?
More than likely its just the BROWSER troubleshooter, etc, i would think?


It shouldnt be taking you to your router login page.

 

And even if the net is down (say rogers side) as long as the modem is still up, you should still be able to log into the modem at the time, etc.

Re: why after internet goes down i get my rogers router login page

hiho
I Plan to Stick Around

nope defenily not a web browser thingy its my rogers modem/router login page that comes up..np getting into the modem since the login page comes up the problem is why does it come up and how do i stop it from doing it when the net goes down cause it serves no purpose what so ever, all it does is confirm the fact that you are down 🙂

Re: why after internet goes down i get my rogers router login page

hiho
I Plan to Stick Around

kk it has done it again and this time i took a few screen captures of 3 diffrnt pages that i was on the net went down then it came back up i got a pop up that said that i need to login to my router clcik here so i clicked it and this is what i got when it took me to the login page

 

http://i.imgur.com/H7pgkal.png
http://i.imgur.com/h6Me1s9.png
http://i.imgur.com/ksiJ5ia.png

Re: why after internet goes down i get my rogers router login page

nl2
I Plan to Stick Around

Your login url should be http://192.168.0.1/login.html

 

Something looks suspicious in the screenshots provided. I would suggest that you look carefully at the URL before giving your password. Check the modem led for internet status.

Re: why after internet goes down i get my rogers router login page

 

Hello, @hiho

 

Thank you for posting your observation in the Community. I have noticed this behaviour as well. Most likely you are using CGN3ACSMR and it's running either .21 or .22 firmware version. When the modem is in gateway mode and Internet connection is lost, since the default gateway is 192.168.0.1 and it can't go on the Internet it is displaying the login screen instead of the regular page can't be displayed. At this moment, I don't see the option to turn it off. However, as you stated already it confirms the Internet service is offline. 🙂

 

Cheers,

RogersMoin

 

PS: @nl2 - Good observation, however, it's not alarming. hiho was trying to reach imdb.com instead the modem login page was displayed because the Internet was offline and the modem was not able to reach the outside destination. 

 

Re: why after internet goes down i get my rogers router login page

nl2
I Plan to Stick Around

The OP indicated that the login page was a result of a a click action in a popup message indicating internet down.

Re: why after internet goes down i get my rogers router login page

hiho
I Plan to Stick Around

accually no i wasnt trying to go to any page that is what was opened when i clicked on the popup telling me i need to do something [didnt say what] in my router

2 of the screen shots were pages that i was on prior to going down

imdb is the one that got opened when i clicked on the pop up

the tv one is showing my logiin info for that site

the .net one is showing my login info for that

imdb shows nothing cause there is no login for that site that i need to use

imgur shows no login nfo

 

and none of them will accually login to the modem i have to enter the nfo manually

Re: why after internet goes down i get my rogers router login page

jhunter
I'm Here A Lot

Yeah, I have been seeing this too.  I've been battling a terrible internet experience for months now.  Multiple times an hour it goes downSmiley Mad  Sometimes the router thinks the internet is still up, other times it resets the DOCSIS links.  Sometimes it will show me the router login screen as you are seeing when I've requested some other site.

 

Personally I'm about to throw the router out the window and go somewhere else.  Several months now and no resolution.  Can't even get someone from Rogers to call me back with an update.  Probably because they don't have an update.

 

Anyway, what you are seeing must have changed in a recent update to the routers as I wasn't seeing this behaviour previously.

 

 

Re: why after internet goes down i get my rogers router login page

 

Hello, @jhunter

 

Thank you for joining the Rogers Community Forums and I appreciate your participation. Smiley Happy

 

Our Internet board has a lot of advanced users and Resident Experts who can help diagnose and troubleshoot your Internet issue. Please browse through our Internet board and you may find posts similar to your Internet experience. I encourage you to post your concern with all details, thank you. 

 

Cheers,

RogersMoin

Re: why after internet goes down i get my rogers router login page

jand_ottawa
I Plan to Stick Around

If you could capture a shot of the "a pop up that said that i need to login to my router" - I can confirm, but I suspect it's Windows 10 doing that when it detects the connection is down. Just ignore the popup, it will disappear a few seconds later.  It's just telling you there's an issue with your connection, a bit premature... it should wait a bit longer to see if it will re-establish the connection on its own before it prompts you to intervene.

 

 

Re: why after internet goes down i get my rogers router login page

hiho
I Plan to Stick Around

KK see a few peeps are having the same issue now peeps are suggesting its a winblows 10 thing but i am a winblows 7 user and i was able to capture a few screen shots earlier that i had posted

 

http://i.imgur.com/H7pgkal.png
http://i.imgur.com/h6Me1s9.png
http://i.imgur.com/ksiJ5ia.png

 

and now finally was able to get a screen shot of the popup i get that takes me to those above screenshots

 

http://i.imgur.com/cA7rEQM.png

 

Re: why after internet goes down i get my rogers router login page

hiho
I Plan to Stick Around
forgot to mention you cant do anything until you click on that pop up because if you are on sites at the time and try to reload them it just takes you to the modem login page

Re: why after internet goes down i get my rogers router login page

Gdkitty
Resident Expert
Resident Expert

Ok Yeah, thats completely a windows thing.

When windows cant quite connect, that can come up as one of the troubleshooting methods.

In a case where authentication is necessary to login... often a lot more prelivent in an authenticated invironment like where everythings connected to Active Directory, etc.  
It would then take you to your local authentication server or gateway.

In this case, its pointing you to your gateway (the router).
just incase there is/was info in there that needed updating to be able to connect.
In rogers case, there isnt though.. not like a DSL where there is a user/password, etc.

Re: why after internet goes down i get my rogers router login page

hiho
I Plan to Stick Around

kk so in other words no one knows why after 20+yrs of rogers internet starting witn windows 3.1 till now with windows 7 that all of a sudden the last couple of weeks this has started to do this 🙂  must be gremlins

Re: why after internet goes down i get my rogers router login page

jand_ottawa
I Plan to Stick Around

Have you made any changes recently such as using a third party DNS or turned on Ipv6 if it was off ?

Re: why after internet goes down i get my rogers router login page

jhunter
I'm Here A Lot

Not just a windows thing.  Happening on my Mac and on IOS phones.  Try to go to a website and get the modem login screen.  Generally using Chrome but not sure that makes a difference.

 

 

Re: why after internet goes down i get my rogers router login page

jand_ottawa
I Plan to Stick Around

hiho and jhunter - both using the hitron? Which software version?

And you are both using the wifi built into the modem (not a separate router) ?

Areyou using dyanamic DNS or a third party DNS ?

 

jhunter you're saying it's acting like what happens when on a public/hotel style network - where you need to either acknowledge the terms or sign in and.or pay before it routes you anywhere. Does it actually require you to login or can you just dismiss it and go onto the site you wish? Tried another browser ?

Re: why after internet goes down i get my rogers router login page

My firmware version is 4.5.8.20.

 

It actually only comes up when my internet is down (and not always) which has been happening very often lately.  Logging in just takes me to the router status page.  It's not acting as a gateway to outside sites.

 

Also, I currently don't have any other routers on my LAN.  Removed them once I started having internet issues to remove them as a possible problem.

 

 

 

Re: why after internet goes down i get my rogers router login page

@jhunter, can we have a look at a few items and see if we can start to figure out why your modem is disconnecting from the internet:

 

1.  Can you look at the back of the modem and determine the modem model, as indicated on the product sticker.  It should be one or:  CGN3, CGN3ACR, CGN3AMR, CGN3ACSMR or CGNM-3552 (gigabit modem).

 

2.  Can you log into the modem and on the STATUS page that is displayed after the log on, check the upper right hand corner WAN address for two IP addresses.  One is an IPV4 address, the traditional form of 192.168.0.1, and the other is an IPV6 address in the form of:  2001:0db8:85a3:0000:0000:8a2e:0370:7334.  Please confirm that you have both addresses or not.

 

3.  Navigate to the STATUS .... DOCSIS WAN page, copy the downstream and upstream tables and paste that into a port.  The copy and paste process will paste in the text contents of the table, so you don't have to use a screen capture to post.  

 

4.  If you do have both IPV4 and IPV6 addresses, please proceed to ipv6-test.com.  This will run an IPV4 and IPV6 test and provide basic details on your IPV4 and IPV6 status.  Please let me know what the final score is from the right hand side.  It will be some number out of 20.  Please let me know if the ICMP under the IPV6 Connectivity section fails.  

 

Hopefully with a little info, we can start to determine what the problem is.  



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