latly when ever there is an internet outage ie: early when i tried to post this question my net went down and i got my rogers router login screen come saying i may have to do someting to get my net back or something to that effect 🙂 this has beengoing on for the last few weeks and its a royal pain cause you get the impression that you have to log in to your router and do something but what can you do when the net is down but wait and see when it will come back up on its own with out doing anything
Maybe i am not quite understanding.
While you are trying to do something on the internet, go to a webpage, or something.. and the net goes down, something comes up?
More than likely its just the BROWSER troubleshooter, etc, i would think?
It shouldnt be taking you to your router login page.
And even if the net is down (say rogers side) as long as the modem is still up, you should still be able to log into the modem at the time, etc.
nope defenily not a web browser thingy its my rogers modem/router login page that comes up..np getting into the modem since the login page comes up the problem is why does it come up and how do i stop it from doing it when the net goes down cause it serves no purpose what so ever, all it does is confirm the fact that you are down 🙂
kk it has done it again and this time i took a few screen captures of 3 diffrnt pages that i was on the net went down then it came back up i got a pop up that said that i need to login to my router clcik here so i clicked it and this is what i got when it took me to the login page
Your login url should be http://192.168.0.1/login.html
Something looks suspicious in the screenshots provided. I would suggest that you look carefully at the URL before giving your password. Check the modem led for internet status.
Thank you for posting your observation in the Community. I have noticed this behaviour as well. Most likely you are using CGN3ACSMR and it's running either .21 or .22 firmware version. When the modem is in gateway mode and Internet connection is lost, since the default gateway is 192.168.0.1 and it can't go on the Internet it is displaying the login screen instead of the regular page can't be displayed. At this moment, I don't see the option to turn it off. However, as you stated already it confirms the Internet service is offline. 🙂
PS: @nl2 - Good observation, however, it's not alarming. hiho was trying to reach imdb.com instead the modem login page was displayed because the Internet was offline and the modem was not able to reach the outside destination.
accually no i wasnt trying to go to any page that is what was opened when i clicked on the popup telling me i need to do something [didnt say what] in my router
2 of the screen shots were pages that i was on prior to going down
imdb is the one that got opened when i clicked on the pop up
the tv one is showing my logiin info for that site
the .net one is showing my login info for that
imdb shows nothing cause there is no login for that site that i need to use
imgur shows no login nfo
and none of them will accually login to the modem i have to enter the nfo manually
Yeah, I have been seeing this too. I've been battling a terrible internet experience for months now. Multiple times an hour it goes down Sometimes the router thinks the internet is still up, other times it resets the DOCSIS links. Sometimes it will show me the router login screen as you are seeing when I've requested some other site.
Personally I'm about to throw the router out the window and go somewhere else. Several months now and no resolution. Can't even get someone from Rogers to call me back with an update. Probably because they don't have an update.
Anyway, what you are seeing must have changed in a recent update to the routers as I wasn't seeing this behaviour previously.
Thank you for joining the Rogers Community Forums and I appreciate your participation.
Our Internet board has a lot of advanced users and Resident Experts who can help diagnose and troubleshoot your Internet issue. Please browse through our Internet board and you may find posts similar to your Internet experience. I encourage you to post your concern with all details, thank you.
If you could capture a shot of the "a pop up that said that i need to login to my router" - I can confirm, but I suspect it's Windows 10 doing that when it detects the connection is down. Just ignore the popup, it will disappear a few seconds later. It's just telling you there's an issue with your connection, a bit premature... it should wait a bit longer to see if it will re-establish the connection on its own before it prompts you to intervene.
KK see a few peeps are having the same issue now peeps are suggesting its a winblows 10 thing but i am a winblows 7 user and i was able to capture a few screen shots earlier that i had posted
Ok Yeah, thats completely a windows thing.
When windows cant quite connect, that can come up as one of the troubleshooting methods.
In a case where authentication is necessary to login... often a lot more prelivent in an authenticated invironment like where everythings connected to Active Directory, etc.
It would then take you to your local authentication server or gateway.
In this case, its pointing you to your gateway (the router).
just incase there is/was info in there that needed updating to be able to connect.
In rogers case, there isnt though.. not like a DSL where there is a user/password, etc.
hiho and jhunter - both using the hitron? Which software version?
And you are both using the wifi built into the modem (not a separate router) ?
Areyou using dyanamic DNS or a third party DNS ?
jhunter you're saying it's acting like what happens when on a public/hotel style network - where you need to either acknowledge the terms or sign in and.or pay before it routes you anywhere. Does it actually require you to login or can you just dismiss it and go onto the site you wish? Tried another browser ?
My firmware version is 184.108.40.206.
It actually only comes up when my internet is down (and not always) which has been happening very often lately. Logging in just takes me to the router status page. It's not acting as a gateway to outside sites.
Also, I currently don't have any other routers on my LAN. Removed them once I started having internet issues to remove them as a possible problem.
@jhunter, can we have a look at a few items and see if we can start to figure out why your modem is disconnecting from the internet:
1. Can you look at the back of the modem and determine the modem model, as indicated on the product sticker. It should be one or: CGN3, CGN3ACR, CGN3AMR, CGN3ACSMR or CGNM-3552 (gigabit modem).
2. Can you log into the modem and on the STATUS page that is displayed after the log on, check the upper right hand corner WAN address for two IP addresses. One is an IPV4 address, the traditional form of 192.168.0.1, and the other is an IPV6 address in the form of: 2001:0db8:85a3:0000:0000:8a2e:0370:7334. Please confirm that you have both addresses or not.
3. Navigate to the STATUS .... DOCSIS WAN page, copy the downstream and upstream tables and paste that into a port. The copy and paste process will paste in the text contents of the table, so you don't have to use a screen capture to post.
4. If you do have both IPV4 and IPV6 addresses, please proceed to ipv6-test.com. This will run an IPV4 and IPV6 test and provide basic details on your IPV4 and IPV6 status. Please let me know what the final score is from the right hand side. It will be some number out of 20. Please let me know if the ICMP under the IPV6 Connectivity section fails.
Hopefully with a little info, we can start to determine what the problem is.