i just changed my high speed services from lite to express tonight (via the online checkout) and i was wondering when the increased speed will take effect. when i click change my plan it has it registered as the new high speed express plan. Also, it said under new modem or repair charges that it was not needed.
so im wondering do i need a new modem to get this higher speed or does rogers just click a button and your internet gets faster haha. also does it take effect at the beginning of the next billing period or right away.
thanks for the info
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I'm assuming that you stepped up to the 250/20 plan. That change should have been immediate. Did you change from the 3825 to the CGN3 in the process? If so, was the CGN3 in place before you called in for the change, or did you take the 3825 back in and arrange for the step up and modem exchange all at once? Did tech support arrange for a tech visit to see what the problem is?