Hello @Zajac-Family,
Welcome to the Rogers Community Forums!
Thank you for posting your concern. I appreciate you reporting the error message to our team and bringing it to the attention of the Community.
Once you receive notification of the ticket status, if you can kindly keep the Community informed of the out come, we'd greatly appreciate it! If others are experiencing a similar issue, please feel free to chime in!
Happy Holidays!
RogersCilio