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unanswered calls not going to voicemail

Falcon1
I've Been Here Awhile

I have an Iphone se and unanswered calls just keep ringing and do not go to voicemail. If I reject call, then they are directed to voicemail. 

 

*Edited Labels*

1 ACCEPTED SOLUTION

Accepted Solutions

Re: unanswered calls not going to voicemail

Hi @Falcon1,

 

If you haven't made any changes recently, then this could be a provisioning issue. Please PM us @CommunityHelps next time you're online so we can look into this for you. 

 

For more information on our Private Message system, take a look at this page.

 

 

RogersZia

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3 REPLIES 3

Re: unanswered calls not going to voicemail

RogersZia
Moderator
Moderator

Hi @Falcon1,

 

 

Welcome to the Community and thank you for your post :)!

 

How long have you experienced this issue? Did you previously have call forwarding or Rogers One Number set up? Have you ever had the feature disabled on your device?

 

Please keep us posted.

 

 

 

RogersZia

Re: unanswered calls not going to voicemail

Falcon1
I've Been Here Awhile

Yes, have always had voicemail and never a problem. We are in the USA and are using Roam like Home on the AT&T network, it was all working fine until a few days ago. 

Re: unanswered calls not going to voicemail

Hi @Falcon1,

 

If you haven't made any changes recently, then this could be a provisioning issue. Please PM us @CommunityHelps next time you're online so we can look into this for you. 

 

For more information on our Private Message system, take a look at this page.

 

 

RogersZia

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