technical difficulties

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I've Been Here Awhile
Posts: 3

technical difficulties

i just got a new phone but every time i try to activate it, i get as far as the billing information page and then rogers just gives me a page that says 'experiencing technical difficulties' and tells me that i'm not able to purchase stuff etc etc. this has been going on for DAYS and i'm pretty sure this shouldn't be happening. whaaaaaaat is going on

 

***edited labels***

Solved! Go to Solution.
I've Been Here Awhile
Posts: 3

Re: technical difficulties

the page is called 'New Platform Error page - Rogers' and it says: 'We're sorry, Rogers.com is experiencing technical difficulties and is currently unavailable. During this time, you may be unable to purchase products or perform self-service transactions. Please try again later.'
I've Been Here Awhile
Posts: 3

Re: technical difficulties

i did try again later. and again. and again. and again. would like not to be scammed by a big company plz.
Resident Expert
Resident Expert
Posts: 2,611

Re: technical difficulties

are you able to go to a rogers store to activate it or try calling in to the customer service to do it?


Highlighted
I Plan to Stick Around
Posts: 17

Re: technical difficulties

Hello walcome to rogers if you call 1-888-764-3771 from a other phone they will be able to help you to activate your phone or you can visit a rogers store or a rogers video store thanks for choseing rogers wireless

I'm a Senior Advisor
Posts: 1,299

Re: technical difficulties

Try again in the middle fo the night. The issue is that the servers can't handle the user load. You probably just keep trying during busy periods.. It's probably easier to just call rogers..
Order Now!
UFC 246: McGregor vs. Cerrone Live
LIVE: Saturday, January 18th 10:00 PM ET
Countdown: 9:30 PM ET
Channels: 348 (HD) | 350 (SD) | Ignite TV 499
Price: $64.99 (HD) | $59.99 (SD) | Ignite TV $64.99
Ignite TV customers can order now!
DTV Customers can order as of January 16th

He's back! Irish superstar Conor McGregor makes his return to the Octagon on January 18, and he's kicking off 2020 with a welterweight showdown against the man with the most wins in UFC history, Donald "Cowboy" Cerrone. Returning to action for the first time since October 2018 in the main event of UFC 246, the two-division champion from Dublin known as "The Notorious" one wants to make a statement against Albuquerque action hero Cerrone, who has picked up five post-fight performance bonuses in his last five bouts.

Topic Stats
  • 5 replies
  • 2381 views
  • 0 Likes
  • 4 in conversation