samsung galaxy note 2 not registered on network

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I've Been Here Awhile
Posts: 2

samsung galaxy note 2 not registered on network

Hi, my sim card works fine on other phones, everything else in phone works, cant make call or use data..wifi works, so does gps etc.  already did system restore.  Any ideas? thxs.

 

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I'm a Trusted Advisor
Posts: 32,019

Re: samsung galaxy note 2 not registered on network

Hello srsn24q

Is this a Canadian Galaxy Note 2 or a international one? If its a Canadian one, which carrier is it from? Also is the phone unlocked or locked to a carrier?

If its a Rogers Note 2, i would go into the settings & see if the APN is the correct Rogers one.
I've Been Here Awhile
Posts: 2

Re: samsung galaxy note 2 not registered on network

it is rogers note 2. what is the correct rogers apn?  lock to that carrier.

I'm a Trusted Advisor
Posts: 32,019

Re: samsung galaxy note 2 not registered on network

Hello srsn24q

Even if the phone is locked to the carrier, you are able to change the APNS. Have you tried to do a factory reset to see if that works? Also have you tried anyone elses Sim card on the phone to see if it connects?