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I Plan to Stick Around
Posts: 8

rogers my account

how do i change the line i want to look at on the my accound app? my sister downloaded it and showed me how to use it plugging in her number but now i cant change it to mine . i just want to track my data and call usage but all i see is what shes used

 

 

***Edited Labels.***

Solved! Go to Solution.
I'm a Trusted Contributor
Posts: 336

Re: rogers my account

Tap the lower left corner of the app and select Account Details. Once that opens, click Edit in the top right and enter your details.


I hope that helps you. 🙂
I Plan to Stick Around
Posts: 8

Re: rogers my account

all it's offering to let me change is the home phone number not my cell 😞
I'm a Trusted Contributor
Posts: 336

Re: rogers my account

Oops, I'm not sure if that's the correct response. 😞

Delete the app from your phone then reinstall it and see if that works.


Cheers. 🙂
I Plan to Stick Around
Posts: 8

Re: rogers my account

i tired.... nope signing in puts it right to my sisters phone use info 😞
I Plan to Stick Around
Posts: 8

Re: rogers my account

tried***
I Plan to Stick Around
Posts: 8

Re: rogers my account

see i thoight maybe i could just make a new account but all our lines are on the same bill so it wont let me use the account number on a different account...
I'm a Trusted Advisor
Posts: 32,019

Re: rogers my account

Hello lacihofman


Is your line under your sisters name or connected to her account? That could be the reason why.


If its not, try removing your sim card and remove the app. Insert the sim card, turn on the phone and r download the app. See if that works
I Plan to Stick Around
Posts: 8

Re: rogers my account

the account is in my moms name technically like she pays the bills and all but the online account is under my email and my name we just plugged my sisters number in when the app asked for a number

ill try that though, thankyou 🙂
I'm a Trusted Advisor
Posts: 32,019

Re: rogers my account

Hello lacihofman


Let us know if it worked or not! Hopefully it did!