"Update SIM failed!!"

[benad84]

On the My Rogers web site, I tried to change my old 3G SIM to a new LTE SIM I got from Rogers, and I keep getting the error "Update SIM failed!!". I can confirm that the SIM numbers are valid. What should I do?

Can we change the SIM by calling support?

***Edited Labels.***

[Gdkitty]

Yeah, support on the phone should be able to do it.

Question, was the sim you are trying to switch to, used before?
They only are allowed to be used once.

[benad84]

I'm switching to a brand new LTE Nano SIM.

I was on an old plan that started before LTE was available, and it is switching tomorrow. I guess I should wait for tomorrow or Sunday and call them if it still doesn't work by then.

[user9091]

actually old SIM cards can be reused.  I've done it many times.  Rogers is perpetuating a false rumour that there is somehow no way to reuse an old SIM but it's a complete lie.

[RogersMaude]

Good day @user9091,

Thank you for your post!

I just wanted to clarify something regarding the information you provided above.

Yes, it is in fact correct that a SIM card can be reactivated.

However, a SIM can only be resumed on the original cellular telephone number it’s assigned to.

It is not possible to reactivate a SIM card that was already used, on a different account/number.

Hope this helps!

RogersMaude