"Contact Us" page - Email

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greggo
I've Been Here Awhile
Posts: 2

"Contact Us" page - Email

Unless I'm entirely missing something, the "Contact Us" page clearly states that email contact is a possibility. I'm having a hard time finding where email contact information or a form/template style email field is. Can anyone help me?

 

e.g. (screenshot):http://i46.tinypic.com/98rp5v.png

 

I'd like to make an email inquiry about a my account, as i'm sure well know, calls & online chat aren't wonderful for record retention of a statement from a firm.

 

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Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: "Contact Us" page - Email

Hello greggo

Sadly Rogers stopped letting customers email the company with questions and such. They added the Rogers live chat, Social Media ( Facebook and Twitter) and by calling in. This is the only way you can contact a Rogers rep and ask them questions and if need help with your account.

Hopefully they bring back the email but I really doubt they will. They need to take that down unless they provide a email address.

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Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: "Contact Us" page - Email

Hello greggo

Sadly Rogers stopped letting customers email the company with questions and such. They added the Rogers live chat, Social Media ( Facebook and Twitter) and by calling in. This is the only way you can contact a Rogers rep and ask them questions and if need help with your account.

Hopefully they bring back the email but I really doubt they will. They need to take that down unless they provide a email address.

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greggo
I've Been Here Awhile
Posts: 2

Re: "Contact Us" page - Email

Makes sense, but they should definitely remove the statement of an email option if it isn't there, like you suggested.

 

Thank you.

waybon
I've Been Around
Posts: 1

Re: "Contact Us" page - Email

I too was also looking for a contact to email, couldn't find it here. Rogers tech support couldn't help with my issue of not being able to activate my yahoo account on my new iPhone 5, I went to the local Rogers store in town and they couldn't help me either. Maybe I should go back to the company who has tech support in India.

Gdkitty
Resident Expert
Resident Expert
Posts: 14,312

Re: "Contact Us" page - Email

There are many companies I see doing this now (Blizzard is one of them). Weither it's right or not is another story.
Main reasoning I have heard, is that via email, with more back and forth, waiting for it to be answered/received, it takes up more time. Doing it via phone or live chat, you get imediate request/answers, so issues resolved quicker and reps tied up less. That's what I have read on it, at least.


Gdkitty
Resident Expert
Resident Expert
Posts: 14,312

Re: "Contact Us" page - Email

Waybon, I recommend posting your problem in the Internet forum, one of us might have the answer 🙂


Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: "Contact Us" page - Email

Hello GDkitty

That should not be the reason at all. Rogers is a multi billion dollar company in which i am sure can hire a few extra people for this. No need to take it down you know? Every company has a email where you are able to email them. Rogers just thinks its better not to have it which is wrong.

How can i trust someone over Live chat? You never know, they can keep your info anytime they want. Remember, they are over a computer in which can see the info, same with the phone calls but you are able to record phone calls.

Anyways i would suggest they bring it back!.
Gdkitty
Resident Expert
Resident Expert
Posts: 14,312

Re: "Contact Us" page - Email

I didn't say it should or shouldn't be 🙂
Just saying, this is the reasoning I have heard from other companies who have done the same.


irel
I've Been Around
Posts: 1

Re: "Contact Us" page - Email

I continuously receive this message; Is this SPAM?????

 

Dear Rogers Member,

Due to congestion in all Rogers Mail users account, there shall be a removal exercise of all used and unused Rogers Accounts. 

Rogers required you Click Here to validate your account immediately.


 

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jays77
I'm a Trusted Contributor
Posts: 704

Re: "Contact Us" page - Email

It looks like SPAM to me. I wouldnt click on anything without first calling Rogers for verification.