purplish screen

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I Plan to Stick Around
Posts: 55

Re: purplish screen

Just got my replacement and the purple is still in full force on the new phone. =/  If anything it seems to be even brighter now on the new device. 

 

Nokia North America reached out to me last week to exchange it so I'm going to pursue that avenue now.

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I Plan to Stick Around
Posts: 225

Re: purplish screen


@Anirask wrote:

Just got my replacement and the purple is still in full force on the new phone. =/  If anything it seems to be even brighter now on the new device. 

 

Nokia North America reached out to me last week to exchange it so I'm going to pursue that avenue now.


Shoot .. thats where i hear back from wpcentral as well .. some got lucky on the second replacement though .. keep us posted on the replacement .. 

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I Plan to Stick Around
Posts: 55

Re: purplish screen

You know what's even more strange.. this new one is right now is grey when the brightness is set to automatic and low but manually set it to low and boom... purple. I've even seen it change to purple from grey before my eyes and the brightness hadn't appeared to have changed.
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I've Been Here Awhile
Posts: 4

Re: purplish screen

Just got mine replaced and still purple

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I Plan to Stick Around
Posts: 225

Re: purplish screen

I guess ill decide to keep .. looks like there will be software fix as per wp forum .. 

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I Plan to Stick Around
Posts: 26

Re: purplish screen

I too have the same problem -> confirmed by setting brightness to low. If there is link floating around to confirm it is a software issue, can someone post it? I don't want to go through the hassle of replacing the phone, only to end up with *another* one with the same problem.

 

None of the following are yet conclusive... sharing in one place to save some surfing time.

 

Other forum threads:

http://forums.wpcentral.com/lumia-900-ace/190168.htm

http://discussions.nokiausa.com/t5/Nokia-with-Windows-Phone/Lumia-900-Various-Issues/td-p/1384549

http://forum.xda-developers.com/showthread.php?t=1599308

 

Article:

http://winsource.com/2012/04/26/white-lumia-900-experiencing-screen-problems-on-low-brightness/

 

 

 

 

 

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I Plan to Stick Around
Posts: 26

Re: purplish screen


@Mayoo wrote:

I guess ill decide to keep .. looks like there will be software fix as per wp forum .. 


Mayoo - do you have a link to the forum post? I can't find it...

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I Plan to Stick Around
Posts: 225

Re: purplish screen


@niteskye wrote:

@Mayoo wrote:

I guess ill decide to keep .. looks like there will be software fix as per wp forum .. 


Mayoo - do you have a link to the forum post? I can't find it...



couldnt able to find the link its basically a member saying how N8 and N9 used to have this issue and after few months Nokia fixed it.. You can exchange it but i am hearing ppl still having the same issue. some ppl who didnt have the purple issue ended up having the rattle issue lol .. http://www.youtube.com/watch?v=a476GPv0BDs

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I Plan to Stick Around
Posts: 225

Re: purplish screen


@Mayoo wrote:

@niteskye wrote:

@Mayoo wrote:

I guess ill decide to keep .. looks like there will be software fix as per wp forum .. 


Mayoo - do you have a link to the forum post? I can't find it...



couldnt able to find the link its basically a member saying how N8 and N9 used to have this issue and after few months Nokia fixed it.. You can exchange it but i am hearing ppl still having the same issue. some ppl who didnt have the purple issue ended up having the rattle issue lol .. http://www.youtube.com/watch?v=a476GPv0BDs



@Mayoo wrote:

@niteskye wrote:

@Mayoo wrote:

I guess ill decide to keep .. looks like there will be software fix as per wp forum .. 


Mayoo - do you have a link to the forum post? I can't find it...



couldnt able to find the link its basically a member saying how N8 and N9 used to have this issue and after few months Nokia fixed it.. You can exchange it but i am hearing ppl still having the same issue. some ppl who didnt have the purple issue ended up having the rattle issue lol .. http://www.youtube.com/watch?v=a476GPv0BDs


ok got it .. apparently we all thought that when the brightness get low and low, the purple will come correct ... but there are few apps which have brightness toggle features . Ex: kindle app and when you are in Kindle and try lowering the brightness, the purple never comes .. 

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I Plan to Stick Around
Posts: 26

Re: purplish screen

I called Rogers today and opened a case for both this issue and the interent sharing without LTE problem. The business tier 1 and tier 2 technical support team and their respective managers were not aware of either problem.

 

After pointing to the forums they did conclude that more investigation is required. Given that they can't conclude if the problem is hardware or software, they agreed to note my account and allow a replacement after the 15 days if it turns out to be hardware.

 

I'll keep an eye on the case and report back.

 

Doesn't Rogers read their own forums? Customers are returning phones, only to end up with units that have the same problem. This is starting to cost real money.

 

Rogers please save us all some time and assign someone to stick handle this one, and please post something to this thread.