prepaid keeps sending balance text alerts each time a call is completed

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I've Been Here Awhile
Posts: 3

prepaid keeps sending balance text alerts each time a call is completed

Everytime I finish making a call, I immediately get a text message showing what my balance is. The low balance alert is already deactivated, this alert that I get is regarless of the amount of balance I have. It is very annoying. How do I get rid of it? I check my phone features, there is nothing I know of to deactivate it. I have a Nokia 2610

 

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Retired Moderator RogersJean
Retired Moderator
Posts: 497

Re: prepaid keeps sending balance text alerts each time a call is completed

Hi jay8473,

 

This sounds like a problem with your account on our end. I recommend calling 1-800-575-9090 which is our Pay as you go customer care so they can take a look. They should be able to reset a few things which will hopefully help.