online gaming lags

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I Plan to Stick Around
Posts: 19

online gaming lags

Hey, ive been having this lag problems for about a month now but havent had time to contact rogers about it. basically im lagging during online fps gaming, i get people complaining all the time im warping or spot walking. there are times where ill randomly disconnect from the game to the lobby. I also noticed lag when loading pages in the browser too. Ive tried power reset the router couple times, no change. What can i do to fix this in the meantime? I will call rogers tomorrow when i have time.

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Resident Expert
Resident Expert
Posts: 6,823

Re: online gaming lags

1.  Is this via wired or wifi connection?

2.  What modem are you using.  If you look at the back of the modem you will see a product sticker, DPC-3825, CGN2, CGN3, CGN3AC, or CGN3ACSMR?  There is also an SMC modem that is still in use.



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I Plan to Stick Around
Posts: 19

Re: online gaming lags

im running an ethernet cable, the modem is CGN3ACSMR
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Resident Expert
Resident Expert
Posts: 6,823

Re: online gaming lags

Can you log into the modem, navigate to the STATUS..... DOCSIS WAN page, copy the downstream and upstream tables and paste them into this thread.  Don't worry about how the data looks when its pasted in.  I'll sort it out if I have to.  

 

Can you also look at the first status page, specifically the software version.  By now you should be running version 4.5.8.16.  Can you confirm that as well.



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I Plan to Stick Around
Posts: 19

Re: online gaming lags

Software Version4.5.8.16

 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1651000000256QAM-1.8001038.983
2591000000256QAM-0.500140.366
3597000000256QAM-0.900240.366
4603000000256QAM-1.000340.366
5609000000256QAM-0.900438.983
6615000000256QAM-1.000540.366
7621000000256QAM-1.100640.366
8633000000256QAM-1.100738.983
9639000000256QAM-1.000840.366
10645000000256QAM-1.300938.983
11657000000256QAM-2.0001138.983
12663000000256QAM-2.4001238.605
13669000000256QAM-2.7001338.983
14675000000256QAM-2.6001438.605
15681000000256QAM-2.0001538.605
16687000000256QAM-1.7001638.983
17693000000256QAM-1.9001738.983
18699000000256QAM-1.7001838.983
19705000000256QAM-1.6001938.983
20711000000256QAM-1.4002038.605
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandWidth
123700000ATDMA - 64QAM41.50036400000
230596000ATDMA - 64QAM42.00026400000
338596000ATDMA - 64QAM43.00013200000
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Resident Expert
Resident Expert
Posts: 6,823

Re: online gaming lags

The downstream signal levels and signal to noise ratios are good.  The upstream levels are elevated slightly, above their normal 36 to 40 dBmV range, but overall, they're good.  You shouldn't have any issues with those.  

 

Can you run a wired speedtest using http://speedcheck.rogers.com/en.html and www.speedtest.net using the Toronto Telus server and let us know what the results are.  Also indicate what internet plan you are on, 60/10, 100/10 or 250/20?

 

Can you also sketch out what is on your network, both for wired and wireless devices so that we know what is connected and how it connects?



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I Plan to Stick Around
Posts: 19

Re: online gaming lags

speed test.jpg

 

im on the ignite 2 bundle which is 100/10.

 

the modem is in my sisters room, i have 2 ethernet cables about 9ft running right across to my room to my brothers pc and my ps3. Another cable is ran upstairs to my sisters pc which is about 15 ft with the drilled hole. My brother and parents laptop upstairs use wifi. I game on my laptop but i use the ethernet cable from my ps3. 

 

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Resident Expert
Resident Expert
Posts: 14,207

Re: online gaming lags

With the signal levels ok.. and the speed looking ok..

Next thing really to look at would be the pathing and route the data is taking to get from your place to the end server.

Is it at all possible to get the IP addresses of the servers you were/are playing on .. and then we can do some tracert's on them to check the pathing.



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Resident Expert
Resident Expert
Posts: 6,823

Re: online gaming lags

Ok, what game are you playing on your laptop?  Do you have port forwarding set up for the laptop game?

 

Do you have any problems playing on your PS3 and do you have port forwarding set up for the PS3 or are you using UPNP on the modem  and using the setup function on the PS3?  Note that the combination of the CGN3ACSMR with the PS3 or PS4 has been a problem for some users, while others haven't had any issue with that combo.  The firmware version that you have on the modem is a vast improvement over the previous version, but, consider the fact that there still might be lingering issues in the firmware which are causing problems for the PS3s and PS4s.  



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I Plan to Stick Around
Posts: 19

Re: online gaming lags

how can i get the ip address of the game im playing?